Residence Life Community Desk Assistant (Work Study)

Fitchburg State University; Fitchburg (MA); On-site; USD 17,000 - 24,000; Full time

Job summary

Fitchburg State University in Fitchburg, MA, is seeking a Residence Life Community Desk Assistant (Work Study). This student-only role supports information and safety at the front desk and requires federal work-study eligibility.

Shifts occur 24/7; pay is $15 per hour. Duties include greeting residents, verifying identities, enforcing policies, writing reports, and coordinating with on-call staff. Applicants must be undergraduates, maintain GPA 2.0+, and participate in training.

Qualifications

• Must be a full-time undergraduate student at Fitchburg State University enrolled in 12+ credits per semester.
• GPA of 2.0 or higher during the most recent semester and cumulatively.
• Good conduct standing with the university.
• Able to multi-task while providing excellent customer service.
• Excellent verbal and written communication skills.
• Shifts will be built around class schedules; flexibility required.
• On-campus living experience not required.

Responsibilities

• Operate front desk of residence halls as primary contact and resource.
• Maintain confidentiality with information provided.
• Verify identities of individuals entering residence halls.
• Understand and uphold university and housing policies; write reports using Maxient.
• Ensure guests sign in and assist during fire alarm activations.
• Coordinate with on-call Residence Life staff to report concerns or incidents.
• Input work orders into Asset Essentials and assist maintenance staff.
• Attend mandatory training at the start of each semester.
• Perform other duties as assigned.

Skills

Teamwork

Customer service

Verbal communication

Written communication

Time management

Flexibility

Education

Undergraduate student

Tools

Maxient system

Asset Essentials

Web4 schedule

Job description

Residence Life Community Desk Assistant (Work Study)

Fitchburg State University, located in Fitchburg, Massachusetts, is a public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university now has more than 30 undergraduate programs and 22 master's degree programs, and 6,000 full and part-time students. We invite you to learn more about us and how we can help you achieve your educational goals.

Institutional Diversity and Social Justice

Fitchburg State University embraces a commitment to diversity, inclusion, belonging and social justice. We encourage individuals from historically underrepresented groups to apply and also those who can contribute to diversity, inclusion and equal opportunity in higher education through their teaching, research and mentorship.

Job Description:

The Department of Residence Life is seeking students to fill the role of Community Desk Assistant. This position will be funded by federal work study dollars; only students that receive financial aid awards can be considered for this position. If you have questions about your award or are not certain that you are receiving financial aid, log into your MyFalcon account and check your award amount for federal work study. If you do not see a work study award amount, then you are not eligible to apply. If you have any questions regarding your award, please contact the Financial Aid office at extension 3156 or [e-mail] Please see below for the specific duties and responsibilities of the position.

SUMMARY
The Community Desk Assistants (CDA) are an integral part of the Department of Residence Life. Job responsibilities are performed in the areas of information and emergency support and safety management. Consistent policy enforcement and communication is the key to providing information and safety to residential students and their guests. The CDA works collaboratively with all members of the Department of Residence Life as well as indicated campus partners. Shifts occur 24 hours a day, 7 days a week.

SUPERVISION
The Community Desk Assistants report to a Department of Residence Life staff member.

POSITION RESPONSIBILITIES

Operates via the front desk of residence halls as an initial point of contact and resource, primarily conducting lock-out procedures for students.

• Maintain confidentiality with information provided.
• Verify identities of persons entering the residence hall.
• Understand, be able to articulate, and uphold university and Department of Housing and Residential Services policies and procedures.
• Address policy violations and be able to write necessary reports using the Maxient system.
• Ensure that students sign in any guests when entering the building.
• Support RA staff during fire alarm activations.
• Communicate with Residence Life on call staff to report any concerns, issues, or incidents.
• Have an active role in student maintenance concerns in the buildings. Instruct residents on how to use the Asset Essentials system. CDAs will be expected to input work orders brought to their attention.
• Maintain a positive and professional demeanor at all times while working.
• Maintain an organized and efficient working area at all times.
• Attend all training and meetings. There will be mandatory training at the start of each semester. It can be expected that there will be a CDA specific training along with a training for all student staff within the department.
• Other duties as assigned.

Requirements:

• Must be able to work well both in a team setting and independently.
• Schedule availability must be flexible.
• CDA shifts will be built based off of your class schedule as it appears in Web4 - time at the start of the semester will allow for permanent swaps/shift pick up to fill the schedule
• Ability to multi-task while providing excellent customer service to internal and external constituents.
• Excellent verbal and written communication skills.
• Full time undergraduate student at Fitchburg State University (enrolled in 12+ credits each semester for undergraduates or 9 credit hours per semester for graduates).
• GPA of 2.0 most recently completed semester and cumulatively.
• Be in good conduct standing with the university (no active sanctions). Applicants should be prepared to expound on past conduct history if requested.
• Prior experience living on campus is not required for eligibility.

Additional Information:

Shift Information:

This is a student only posting and you must have Federal Workstudy money allocated to you in your financial aid package.

Shift will vary based on student schedules and the pay is $15 per hour.

Fitchburg State University is an equal opportunity employer.