Remote Reservation Service Coordinator

Sweet Epic Travels; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Sweet Epic Travels is seeking an organized, customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details. You will review confirmations for accuracy, communicate updates, handle modifications and cancellations, maintain precise client records, and provide responsive support from inquiry through completion.

This role rewards clear communication, attention to detail, and the ability to manage

Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Customer-focused and professional
• Comfortable using email, online systems, and web-based platforms
• Strong research and problem-solving abilities
• Ability to manage multiple requests and deadlines
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required

Responsibilities

• Assist clients with reservation requests and general inquiries
• Research available accommodations, transportation, activities, and related services
• Coordinate reservation details based on client needs and preferences
• Review confirmations and documentation for accuracy
• Communicate important updates and reservation information
• Assist with modifications, cancellations, and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests and upcoming arrangements
• Communicate with service providers when necessary
• Provide professional and responsive client support

Skills

Communication

Organization

Attention to detail

Customer-focused

Problem-solving

Multitasking

Administrative experience

Job description

We are seeking an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details. This role is ideal for someone who communicates clearly, pays close attention to detail, and enjoys helping clients throughout the reservation process.

RespWe are seeking an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinatingonsibilities

Assist clients with reservation requests and general inquiries

Research available accommodations, transportation, activities, and related services

Coordinate reservation details based on client needs and preferences

Review confirmations and documentation for accuracy

Communicate important updates and reservation information

Assist with modifications, cancellations, and special requests

Maintain accurate client and reservation records

Follow up on outstanding requests and upcoming arrangements

Communicate with service providers when necessary

Provide professional and responsive client support

Qualifications

Strong written and verbal communication skills

Excellent organization and attention to detail

Customer-focused and professional

Comfortable using email, online systems, and web-based platforms

Strong research and problem-solving abilities

Ability to manage multiple requests and deadlines

Previous customer service, hospitality, reservations, or administrative experience is helpful but not required