Reservations Specialist - Hospitality & Travel Support

Aisles & Abroad; Boston (MA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Onboarding

Reservation tools access

Professional development

Flexible work environment

Team culture

Job summary

Aisles & Abroad is seeking friendly, service-driven individuals for a Customer Service Hospitality – Reservations role in Boston. This entry-level position trains you to handle hotel and travel reservations with care, ensuring smooth, accurate bookings and a positive client experience.

No prior experience required; we provide comprehensive training and ongoing support. Expect a structured onboarding, access to reservation systems, and a collaborative team environment that values professional

Qualifications

• Customer-first mindset with clear communication.
• Organized and detail-oriented.
• Experience with online booking systems is helpful but not required.

Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel-related services
• Provide clear and professional communication regarding booking details and availability
• Support the reservation process from inquiry through confirmation
• Review reservation information for accuracy, including dates and guest details
• Maintain organized records of client bookings and communications
• Provide follow-up support and respond to customer questions as needed

Skills

Communication

Attention to detail

Organization

Task management

Hospitality experience

Tools

Reservation software

Job description

Aisles & Abroad is seeking friendly, service-driven individuals for a Customer Service Hospitality – Reservations role in Boston. This entry-level position trains you to handle hotel and travel reservations with care, ensuring smooth, accurate bookings and a positive client experience.

No prior experience required; we provide comprehensive training and ongoing support. Expect a structured onboarding, access to reservation systems, and a collaborative team environment that values professional