Reservations Specialist – Hospitality & Travel Support

Aisles & Abroad; Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Structured onboarding

Reservation systems access

Professional development

Flexible work environment

Collaborative team culture

Job summary

Aisles & Abroad in Baltimore, MD is seeking service-driven individuals for a Customer Service Hospitality – Reservations role. This entry-level position focuses on assisting clients with coordinating reservations, managing booking details, and delivering a smooth and positive customer experience across hotels, resorts, and travel services.

No prior experience required; training and support are provided, with a flexible work environment.

Qualifications

• Strong communication skills with a customer-first approach
• Organized with attention to detail
• Comfortable using online systems and reservation tools
• Ability to manage tasks independently
• Customer service, hospitality, or administrative experience is helpful but not required

Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel-related services
• Provide clear and professional communication regarding booking details and availability
• Support the reservation process from inquiry through confirmation
• Review reservation information for accuracy, including dates and guest details
• Maintain organized records of client bookings and communications
• Provide follow-up support and respond to customer questions as needed

Skills

Communication

Organization

Reservation tools

Independent work

Customer service experience helpful

Job description

Aisles & Abroad in Baltimore, MD is seeking service-driven individuals for a Customer Service Hospitality – Reservations role. This entry-level position focuses on assisting clients with coordinating reservations, managing booking details, and delivering a smooth and positive customer experience across hotels, resorts, and travel services.

No prior experience required; training and support are provided, with a flexible work environment.