Reservations Sales Associate

Riggs Washington DC; Washington (District of Columbia); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

6 complimentary nights

Lore Group discounts

401K with 5% Match

Staff meals

Job summary

Lore Group's Riggs Washington DC on Penn Quarter seeks a friendly Reservations Agent to handle calls, emails, and inquiries for 181 guest rooms. You will process reservations, advise on rooms and rates, coordinate guest requests with hotel departments, and promote upgrades when appropriate.

A welcoming demeanor and strong communication are essential; hospitality experience is helpful but not required. Position pays $24.00 per hour with benefits including medical, dental, vision, and travel

Qualifications

• Excellent verbal and written communication is required.
• 1-2 years hospitality experience preferred but not required.
• Ability to learn and maintain knowledge of hotel services and local events.
• Flexible schedule to meet business needs.

Responsibilities

• Answer reservation calls, emails, and online inquiries professionally.
• Process new reservations, changes, and cancellations accurately.
• Provide guests with information about rooms, rates, amenities, and hotel services.
• Promote room upgrades and special offers when appropriate.
• Coordinate guest requests with hotel departments to ensure a seamless stay.
• Maintain accurate reservation records and guest profiles.
• Resolve reservation-related guest concerns promptly and professionally.
• Perform other duties as assigned.

Skills

Excellent communication

Hospitality experience

Learn hotel services

Flexible schedule

Job description

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Core Essential Functions

• Answer reservation calls, emails, and online inquiries professionally.
• Process new reservations, changes, and cancellations accurately.
• Provide guests with information about rooms, rates, amenities, and hotel services.
• Promote room upgrades and special offers when appropriate.
• Coordinate guest requests with hotel departments to ensure a seamless stay.
• Maintain accurate reservation records and guest profiles.
• Resolve reservation-related guest concerns promptly and professionally.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Hotel Experience is not required - Fun and welcoming personality is a MUST
• Ability to learn and maintain knowledge of current hotel and nearby events
• A minimum of 1 -2 years hospitality experience is preferred but not required
• Excellent communication skills; both verbal and written is a MUST
• Possess poise, elegance and calm demeanor in all situations
• Exceptional Organizational skills
• Flexible schedule is required to meet the needs of the business

Compensation

$24.00 per hour

Benefits

• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• 10 Days Vacation - Plus every year an extra day
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program
• Referral Incentive
• 401K with 5% Match
• Training and Development Programs
• Additional perks via United Healthcare
• Complimentary Employee Meals
• Employee Recognition programs

Equal Employment Opportunity

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.