Front Office Agent

Riggs D.C; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Six complimentary nights each year

Employee and family rates

Lore Group discounts

401(k) with 5% match

Paid vacation and holidays

Sick days and lunch/dinner meals

Employee recognition programs

Job summary

Riggs Washington DC is seeking a reservations associate to handle calls, emails, and online inquiries with a welcoming, calm demeanor. You will process new reservations, changes, and cancellations, and provide guests with accurate information about rooms, rates, amenities, and services.

The role requires coordinating guest requests across hotel departments to ensure a seamless stay. Ideal candidates bring strong communication skills, a helpful mindset, and the ability to learn hotel systems and

Qualifications

• Prior reservations experience is a plus but not required.
• Excellent communication skills, both written and spoken.
• Fun, welcoming personality with a professional demeanor.
• Ability to learn hotel systems and stay informed about local events.

Responsibilities

• Answer reservation calls, emails, and online inquiries professionally.
• Process new reservations, changes, and cancellations accurately.
• Provide guests with information about rooms, rates, amenities, and hotel services.
• Promote room upgrades and special offers when appropriate.
• Coordinate guest requests with hotel departments to ensure a seamless stay.
• Maintain accurate reservation records and guest profiles.
• Resolve reservation-related guest concerns promptly.

Skills

Communication skills

Customer service

Organization

Written & verbal communication

Flexibility

Job description

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.Core Essential FunctionsAnswer reservation calls, emails, and online inquiries professionally.Process new reservations, changes, and cancellations accurately.Provide guests with information about rooms, rates, amenities, and hotel services.Promote room upgrades and special offers when appropriate.Coordinate guest requests with hotel departments to ensure a seamless stay.Maintain accurate reservation records and guest profiles.Resolve reservation-related guest concerns promptly and professionally.Perform other duties as assigned.Knowledge, Skills and AbilitiesHotel Experience is not required – Fun and welcoming personality is a MUSTAbility to learn and maintain knowledge of current hotel and nearby eventsA minimum of 1 -2 years hospitality experience is preferred but not requiredExcellent communication skills; both verbal and written is a MUSTPossess poise, elegance and calm demeanor in all situationsExceptional Organizational skillsFlexible schedule is required to meet the needs of the businessCompensation$24.00 per hourBenefitsAt Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:Medical, dental, and vision insurance for full-time employeesSix complimentary nights each year at any Lore Group hotelLore Group employee and immediate family ratesLore Group friends and family rates50% employee discount and 25% friends and family discount at more than 800 partner hotels through Lore Discovery50% discount at Lore Group restaurants and barsPaid vacation days - entitlement increasing annuallyNine paid holidays annuallySeven paid sick days annually, as established in Washington, D.C.Company-paid life insurance equal to 1.5 times annual salaryEmployee Assistance ProgramReferral incentives401(k) with a 5% matchTraining and development programsAdditional perks through CignaComplimentary employee meals - lunch and dinner dailyEmployee recognition programsEqual Employment OpportunityLore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.Location: Washington, DC