Front Office Agent

Lore Group; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Free hotel nights

Job summary

Lore Group's Riggs Washington DC hotel is seeking a friendly, guest-focused reservations professional. You will handle calls, emails, and inquiries while delivering accurate information about rooms, rates, and services.

This role supports seamless guest experiences with upgrades and timely responses. The ideal candidate has strong communication skills, a welcoming demeanor, and flexibility to meet business needs.

Qualifications

• Some hospitality experience preferred, friendly and welcoming.
• Excellent verbal and written communication.
• Willingness to learn current hotel offerings and events.
• Flexible schedule to meet business needs.
• Experience with reservations systems is a plus.

Responsibilities

• Answer reservation calls, emails, and inquiries professionally.
• Process new reservations, changes, and cancellations accurately.
• Provide guests with information about rooms, rates, amenities, and hotel services.
• Promote room upgrades and special offers when appropriate.
• Coordinate guest requests with hotel departments for a seamless stay.
• Maintain accurate reservation records and guest profiles.
• Resolve reservation-related concerns promptly and professionally.
• Perform other duties as assigned.

Skills

Hospitality experience

Communication skills

Product knowledge

Flexible schedule

Job description

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Core Essential Functions

• Answer reservation calls, emails, and online inquiries professionally.

• Process new reservations, changes, and cancellations accurately.

• Provide guests with information about rooms, rates, amenities, and hotel services.

• Promote room upgrades and special offers when appropriate.

• Coordinate guest requests with hotel departments to ensure a seamless stay.

• Maintain accurate reservation records and guest profiles.

• Resolve reservation-related guest concerns promptly and professionally.

• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Hotel Experience is not required – Fun and welcoming personality is a MUST

• Ability to learn and maintain knowledge of current hotel and nearby events

• A minimum of 1 -2 years hospitality experience is preferred but not required

• Excellent communication skills; both verbal and written is a MUST

• Possess poise, elegance and calm demeanor in all situations

• Exceptional Organizational skills

• Flexible schedule is required to meet the needs of the business

Compensation

$24.00 per hour

Benefits

At Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Medical, dental, and vision insurance for full-time employees
• Six complimentary nights each year at any Lore Group hotel
• Lore Group employee and immediate family rates
• Lore Group friends and family rates
• 50% employee discount and 25% friends and family discount at more than 800 partner hotels through Lore Discovery
• 50% discount at Lore Group restaurants and bars
• Paid vacation days - entitlement increasing annually
• Nine paid holidays annually
• Seven paid sick days annually, as established in Washington, D.C.
• Company-paid life insurance equal to 1.5 times annual salary
• Employee Assistance Program
• Referral incentives
• 401(k) with a 5% match
• Training and development programs
• Additional perks through Cigna
• Complimentary employee meals - lunch and dinner daily
• Employee recognition programs

Equal Employment Opportunity

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location:

Washington, DC