Resort General Manager — Lakeside Guest Experience Leader

First Hospitality; Fontana-on-Geneva Lake (WI); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading resort management company seeks a General Manager for The Abbey Resort located in Fontana-on-Geneva Lake, Wisconsin. The successful candidate will oversee overall operations, drive revenue through strategic leadership, and cultivate a positive workplace culture. With a focus on guest satisfaction and associate engagement, this role involves hiring and developing a high-performing team. Candidates should have 5+ years of management experience in hospitality and strong communication skills.

Qualifications

• 5+ years of hotel or resort management experience, preferably in a full-service or resort environment.
• Sales and revenue management experience or exposure preferred.

Responsibilities

• Proactively address guest concerns to elevate the experience.
• Partner with sales and marketing to achieve financial goals.
• Champion cost controls to manage controllable expenses.
• Hire, train, mentor, and develop a high-performing team.
• Foster a positive workplace culture aligned with company values.
• Ensure safety, security, and compliance with procedures.

Skills

Strong verbal and written communication skills

Strong administrative and organizational skills

Proficiency in Microsoft Office

Education

Bachelor’s degree or equivalent combination of education and experience

Job description

A leading resort management company seeks a General Manager for The Abbey Resort located in Fontana-on-Geneva Lake, Wisconsin. The successful candidate will oversee overall operations, drive revenue through strategic leadership, and cultivate a positive workplace culture. With a focus on guest satisfaction and associate engagement, this role involves hiring and developing a high-performing team. Candidates should have 5+ years of management experience in hospitality and strong communication skills.