Reservations Operations Specialist - Hybrid, Data & Systems

Pursuit; Columbia Falls (MT); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work arrangement

Travel to Glacier Park Collection

Office in Columbia Falls

Job summary

Pursuit is seeking a Reservations Coordinator to support Central Reservations operations across multiple geographies from our Columbia Falls, MT office. You will handle clerical, administrative, data management and operational tasks to keep our contact centers running smoothly and accurately.

You’ll work with Maestro, Inntopia, Five9 and other systems, ensuring data integrity, updating SOPs, and collaborating with Geo Managers and properties to deliver exceptional guest experiences every day.

Qualifications

• 2+ years in hospitality, travel or reservations.
• Experience with reservations systems and data entry.
• Strong attention to detail and organization.
• Ability to learn new platforms quickly.
• Excellent written and verbal communication.

Responsibilities

• Provide clerical and administrative support to the Central Reservations Manager.
• Maintain, update, and organize operational documents, reports, and trackers for our contact centers.
• Work daily within reservation and attraction booking systems such as Maestro, Inntopia, Five9, and other related platforms.
• Help support data synchronization between systems, ensuring reservations and inventory information are consistent and accurate.
• Assist with back-end audits, system “true ups,” and regular data checks to identify discrepancies and follow through on corrections.
• Support data migration and cleanup projects, including organizing, validating, and updating records.
• Support the creation, updating, and organization of Standard Operating Procedures (SOPs) for reservations processes and systems.
• Help build and maintain knowledge base articles, job aids, and reference materials used by reservations agents and leaders.
• Proactively identify process gaps, inconsistencies, or recurring issues, and collaborate with leaders to propose and implement improvements.

Skills

Hospitality experience

Reservations experience

Data entry

Multi-system proficiency

Attention to detail

Communication skills

Tools

Maestro

Inntopia

Five9

Job description

Pursuit is seeking a Reservations Coordinator to support Central Reservations operations across multiple geographies from our Columbia Falls, MT office. You will handle clerical, administrative, data management and operational tasks to keep our contact centers running smoothly and accurately.

You’ll work with Maestro, Inntopia, Five9 and other systems, ensuring data integrity, updating SOPs, and collaborating with Geo Managers and properties to deliver exceptional guest experiences every day.