Reservations Coordinator, Pacific Northwest

Pursuit; Columbia Falls (MT); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work arrangement

Travel to Glacier Park Collection

Office in Columbia Falls

Job summary

Pursuit is seeking a Reservations Coordinator to support Central Reservations operations across multiple geographies from our Columbia Falls, MT office. You will handle clerical, administrative, data management and operational tasks to keep our contact centers running smoothly and accurately.

You’ll work with Maestro, Inntopia, Five9 and other systems, ensuring data integrity, updating SOPs, and collaborating with Geo Managers and properties to deliver exceptional guest experiences every day.

Qualifications

• 2+ years in hospitality, travel or reservations.
• Experience with reservations systems and data entry.
• Strong attention to detail and organization.
• Ability to learn new platforms quickly.
• Excellent written and verbal communication.

Responsibilities

• Provide clerical and administrative support to the Central Reservations Manager.
• Maintain, update, and organize operational documents, reports, and trackers for our contact centers.
• Work daily within reservation and attraction booking systems such as Maestro, Inntopia, Five9, and other related platforms.
• Help support data synchronization between systems, ensuring reservations and inventory information are consistent and accurate.
• Assist with back-end audits, system “true ups,” and regular data checks to identify discrepancies and follow through on corrections.
• Support data migration and cleanup projects, including organizing, validating, and updating records.
• Support the creation, updating, and organization of Standard Operating Procedures (SOPs) for reservations processes and systems.
• Help build and maintain knowledge base articles, job aids, and reference materials used by reservations agents and leaders.
• Proactively identify process gaps, inconsistencies, or recurring issues, and collaborate with leaders to propose and implement improvements.

Skills

Hospitality experience

Reservations experience

Data entry

Multi-system proficiency

Attention to detail

Communication skills

Tools

Maestro

Inntopia

Five9

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Keep Us Organized. Support the Team. Power the Guest Experience.

Pursuit connects guests and team members to iconic places through unforgettable, inspiring experiences. As a Reservations Coordinator for the Pacific Northwest, you’ll be the behind‑the‑scenes team member that keeps our contact center operations running smoothly across multiple geographies.

You’ll focus on the clerical, administrative, data management, and operational support work that helps our leaders and agents stay efficient and accurate. You’ll work closely with Central Reservations Manager and Assistant Manager of the Glacier Park Collection and Alaska Collection and help our agents deliver excellent guest experiences every day.

This role is a great fit if you love systems, details, and process, and you like being the person everyone relies on to keep things on track.

What Makes This Role Exciting

• Systems & data focus: Work directly in systems including Maestro, Inntopia, Five9 and other contact center programs.
• Meaningful impact: Your accuracy and organization will directly support our KPIs, guest experience, and team performance.
• Cross functional exposure: Partner with Geo Managers, properties, OTA partners, and other internal teams.

Role & Responsibilities

Operational & Administrative Support

• Provide day-to-day clerical and administrative support to the Central Reservations Manager.
• Maintain, update, and organize operational documents, reports, and trackers for our contact centers.

Systems & Data Management

• Work daily within reservation and attraction booking systems such as Maestro, Inntopia, Five9, and other related platforms.
• Help support data synchronization between systems, ensuring reservations and inventory information are consistent and accurate.
• Assist with back-end audits, system “true ups,” and regular data checks to identify discrepancies and follow through on corrections.
• Support data migration and cleanup projects, including organizing, validating, and updating records.

Process, SOPs & Knowledge Management

• Support the creation, updating, and organization of Standard Operating Procedures (SOPs) for reservations processes and systems.
• Help build and maintain knowledge base articles, job aids, and reference materials used by reservations agents and leaders.
• Proactively identify process gaps, inconsistencies, or recurring issues, and collaborate with leaders to propose and implement improvements.

Required Skills Qualifications & Experienced

• 2+ years of experience in hospitality, travel, guest service, reservations, or contact center environments.
• Solid understanding of how contact centers and reservation centers operate, including basic KPIs and performance drivers.
• Experience working across multiple systems and comfort learning new platforms quickly.
• Strong attention to detail with a track record of accurate data entry and data management.
• Proven ability to organize and prioritize multiple tasks in a fast‑paced environment.
• Strong verbal and written communication skills, able to communicate clearly with leaders, peers, and front‑line team members.
• Demonstrated problem solving skills, with the ability to proactively identify issues and follow through to resolution.
• Ability to work independently with minimal supervision, while also being an effective team player.
• High level of professionalism and confidentiality when handling sensitive operational and guest information.

Preferred

• Experience with one or more of the following systems: Maestro, Inntopia, reservations and attractions booking platforms.
• Background working with OTA channels and/or hotel and attractions portfolios.
• Experience supporting system audits, data cleanup, or data migration projects.
• Prior involvement in building or maintaining SOPs, process documentation, or knowledge base content.

Additional Info

• Office in Columbia Falls, MT; periodic travel to Glacier Park Collection and Alaska Collection properties as required
• Valid driver’s license required
• Pursuit offers a hybrid work arrangement with 3 days per week in office and the opportunity to work 2 remotely

More Than a Job – An Operational Backbone

This Role Is Ideal For Someone Who

• Is a self‑starter and wants flexibility and balance, not just a fixed schedule.
• Enjoys keeping complex operations organized and running smoothly behind the scenes.
• Likes working with systems and data and takes pride in getting the details right.
• Thrives in a support role, helping leaders and agents do their best work.
• Is energized by travel, hospitality, and the idea of supporting teams connected to iconic places in the Pacific Northwest and Alaska.
• Wants to grow their career in reservations operations, systems, or analytics within a modern, evolving environment.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Columbia Falls, Montana. Legal ability to work in the United States