Global Partner Reservations & Operations Specialist

Glacier Park Collection; Columbia Falls (MT); On-site; USD 21,025 - 29,945; Full time

Benefits offered by this job

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Job summary

Glacier Park Collection in Columbia Falls, Montana is seeking a dedicated Reservations Agent. In this full-time role, you will manage guest reservations, handle customer calls, and provide exceptional service to ensure memorable experiences.

The ideal applicant has experience in a call centre, excellent English communication skills, and a strong problem-solving attitude. Join us to work in a dynamic environment that values diversity and creativity.

Qualifications

• 1-2 years’ experience in a call centre environment.
• Fluency in English; additional languages are a plus.
• Ability to work independently in a fast-paced team.

Responsibilities

• Make and maintain reservations for hotels and attractions.
• Handle inbound and outbound customer calls professionally.
• Resolve guest issues promptly and escalate complex cases.

Skills

Verbal communication

Written communication

Problem-solving

Customer service

Tools

Reservation systems

CRM tools

Job description

Glacier Park Collection in Columbia Falls, Montana is seeking a dedicated Reservations Agent. In this full-time role, you will manage guest reservations, handle customer calls, and provide exceptional service to ensure memorable experiences.

The ideal applicant has experience in a call centre, excellent English communication skills, and a strong problem-solving attitude. Join us to work in a dynamic environment that values diversity and creativity.