Reservations Manager

The Doyle Collection

Washington, Baltimore (District of Columbia, MD)

On-site

USD 63,000 - 78,000

Full time

14 days+

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Benefits offered by this job

Health benefits

401k with Company match

Paid Vacation

Discounted hotel rooms

In-house training

Wellness Perks

Job summary

A luxury hotel group in Washington, DC is seeking a Reservations Manager to oversee reservations operations and ensure exceptional guest experiences. The ideal candidate will have experience in hotel reservations management, strong leadership skills, and proficiency with hotel reservation systems. This full-time position offers a competitive salary and excellent benefits, including health insurance and employee discounts.

Qualifications

Proven experience in hotel reservations management or a similar role.
Strong leadership and communication skills.
Excellent organizational skills and attention to detail.

Responsibilities

Oversee daily operations of the reservations department.
Manage and train reservation agents to deliver outstanding service.
Monitor and optimize room inventory.

Skills

Hotel reservations management

Leadership

Communication skills

Proficiency with hotel reservation systems

Organizational skills

Tools

Opera Cloud

Job description

Overview

Join to apply for the Reservations Manager role at The Doyle Collection.

Are you a hospitality professional with a passion for delivering exceptional guest experiences?

As our Reservations Manager, you will lead a dedicated team responsible for managing all aspects of guest reservations. Your expertise will ensure seamless booking processes, maximize occupancy and revenue, and maintain the highest level of customer satisfaction.

Responsibilities

Oversee daily operations of the reservations department
Manage and train reservation agents to deliver outstanding service
Monitor and optimize room inventory
Collaborate with sales, marketing and revenue teams to drive bookings
Handle complex guest inquiries and resolve issues promptly

Qualifications

Proven experience in hotel reservations management or a similar role
Strong leadership and communication skills
Proficiency with hotel reservation systems and property management software (Opera Cloud would be a plus)
Excellent organizational skills and attention to detail
Ability to work in a fast-paced environment and handle multiple priorities

Benefits

Low cost health benefits with eligibility on the first of the month following 60 days of employment
401k with Company match
Free short and long term disability benefits
Paid Vacation, paid Holidays and Paid sick time
Free meals on duty as well as breakfast to get you started and all-day tea and coffee for the caffeine lovers
Great location with easy access to the Metro and commuter benefits
Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
50% off food when dining with the Doyle Collection
In-house training team dedicated to your personal development
Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
Staff quarterly parties, Christmas parties and regular team get togethers
Wellness Perks and a free employee assistance program

About the property

The Dupont Circle Hotel in Washington DC is a luxury property located on Dupont Circle. Newly renovated, the hotel has 327 chicly styled and luxuriously appointed guest rooms, with 12 bespoke penthouse suites on the 9th floor. Home to Pembroke Restaurant and Doyle Bar, the property also offers almost 10,000 square feet of meeting and event space.

Equal Opportunity Employer

The Dupont Circle Hotel does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Job details