Bellman

Riggs Washington DC; Washington (District of Columbia); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

6 complimentary nights a year

Employee & Family Rates

Friend and Family Rates

Lore Discovery discounts

Restaurant & Bar discounts

Vacation days

Life Insurance 1.5X salary

Employee Assistance Program

Referral Incentive

401K with 5% Match

Training & Development

Additional perks via United Healthcare

Complimentary Employee Meals

Employee Recognition programs

Job summary

Lore Group is seeking a Bell Attendant for Riggs Washington DC. You will warmly welcome guests, assist with luggage, escort to rooms and explain room facilities in a luxury setting. A friendly, proactive attitude and knowledge of Washington, D.C. history are essential.

The role requires adaptability in a fast-paced environment, with weekend availability and a willingness to learn. Compensation is $20.00 per hour (tipped position) plus extensive Lore Group benefits.

Qualifications

• Experience in luxury or independent hospitality preferred.
• Must have a welcoming personality.
• Able to work in a fast-paced environment.
• Willingness to learn.
• Knowledge of Washington, D.C. and local history.

Responsibilities

• Welcome guests in a warm, personable, sincere and friendly manner.
• Retrieve guest's luggage and escort guests to their rooms and explaining the room facilities.
• Transporting departing guests' luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
• Provide guest with information they inquire about (i.e. hotel's information, nearest spa, restaurants, metro, bars, etc.).
• Anticipate guest needs and create personal and memorable experiences and find solutions to challenges.
• Comply with all company policies and procedures.
• Perform all other duties requested by Front Office Manager.

Skills

Luxury hospitality

Customer service

Teamwork

Calm under pressure

Job description

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

We are looking for... experienced and passionate Bell Attendant for Riggs Washington DC. Our preferred candidate would have luxury or independent hospitality experience.

You are someone that thrives in a non-stop environment, has an open mind, a great sense of humor, and loves finding solutions, working with a team and proactively creating positive outcomes.

The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.

Core Essential Functions

* Welcome guests in a warm, personable, sincere and friendly manner.

* Retrieve guest's luggage and escort guests to their rooms and explaining the room facilities.

* Transporting departing guests' luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.

* Provide guest with information they inquire about (i.e. hotel's information, nearest spa, restaurants, metro, bars, etc.).

* Anticipate guest's needs and create personal and memorable experiences and find solutions to challenges.

* Comply with all company policies and procedures.

* Perform all other duties requested by Front Office Manager.

This position requires the following knowledge, skills and abilities:

* Be knowledgeable about Washington, D.C. and the building's rich history

* Hotel Experience is not required - Fun and welcoming personality is a MUST

* Ability to work in fast-paced environment

* Willingness to learn

* Possess poise, elegance and calm demeanor in all situation

* Exceptional organizational skills

* Flexible schedule is required to meet the needs of the business

* You must be available from 7AM-11PM and available weekends

Compensation:

$20.00 per hour (tipped position)

• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• 10 Days Vacation - Plus every year an extra day
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program
• Referral Incentive
• 401K with 5% Match
• Training and Development Programs
• Additional perks via United Healthcare
• Complimentary Employee Meals
• Employee Recognition programs

Equal Employment Opportunity Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.