Bellman

Lore Group; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Insurance

Six complimentary nights

Employee rates

Family rates

LoreDiscovery discounts

Restaurant discounts

Paid vacation

Holidays

Sick days

Life insurance

401(k) match

Training program

Free meals

Job summary

Lore Group in Washington, DC seeks a Bell Attendant for Riggs Washington DC. The role suits a friendly, guest-focused individual who thrives in luxury hospitality and a fast-paced setting.

You will greet guests, handle luggage, explain room features, and share local tips with poise and discretion. A flexible schedule, including weekends, is required.

Qualifications

• Knowledgeable about Washington, D.C. and the building's history.
• Hotel experience not required; fun and welcoming personality is a MUST.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt.
• Excellent communication skills and poised demeanor.
• Strong organizational and interpersonal abilities.
• Flexible schedule including weekends.
• Available 7AM–11PM and weekends.

Responsibilities

• Welcome guests in a warm, personable, and sincere manner.
• Retrieve luggage and escort guests to rooms, explaining facilities.
• Transport departing guests' luggage to the lobby and verify all items.
• Provide guests with information about hotel, nearby services, and attractions.
• Anticipate needs and create personal, memorable experiences.
• Comply with company policies and procedures.
• Perform other duties as assigned by Front Office Manager.

Skills

DC knowledge

Hospitality mindset

Fast-paced work

Willingness to learn

Communication skills

Poise & elegance

Organizational skills

Flexible schedule

Weekend availability

Guest service orientation

Job description

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

We are looking for… experienced and passionate Bell Attendant for Riggs Washington DC. Our preferred candidate would have luxury or independent hospitality experience.

You are someone that thrives in a non-stop environment, has an open mind, a great sense of humor, and loves finding solutions, working with a team and proactively creating positive outcomes.

The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.

Core Essential Functions

• Welcome guests in a warm, personable, sincere and friendly manner.
• Retrieve guest’s luggage and escort guests to their rooms and explaining the room facilities.
• Transporting departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
• Provide guest with information they inquire about (i.e. hotel’s information, nearest spa, restaurants, metro, bars, etc.).
• Anticipate guest’s needs and create personal and memorable experiences and find solutions to challenges.
• Comply with all company policies and procedures.
• Perform all other duties requested by Front Office Manager.

This position requires the following knowledge, skills and abilities:

• Be knowledgeable about Washington, D.C. and the building’s rich history
• Hotel Experience is not required – Fun and welcoming personality is a MUST
• Ability to work in fast-paced environment
• Willingness to learn
• Excellent communication skills
• Possess poise, elegance and calm demeanor in all situation
• Exceptional organizational skills
• Flexible schedule is required to meet the needs of the business
• You must be available from 7AM-11PM and available weekends

Compensation:

$20.00 per hour (tipped position)

Benefits

• Medical, dental, and vision insurance for full-time employees
• Six complimentary nights each year at any Lore Group hotel
• Lore Group employee and immediate family rates
• Lore Group friends and family rates
• 50% employee discount and 25% friends and family discount at more than 800 partner hotels through Lore Discovery
• 50% discount at Lore Group restaurants and bars
• Paid vacation days - entitlement increasing annually
• Nine paid holidays annually
• Seven paid sick days annually, as established in Washington, D.C.
• Company-paid life insurance equal to 1.5 times annual salary
• Employee Assistance Program
• Referral incentives
• 401(k) with a 5% match
• Training and development programs
• Additional perks through Cigna
• Complimentary employee meals - lunch and dinner daily
• Employee recognition programs

Equal Employment Opportunity

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location

Washington, DC