Reservations Coordinator — Guest Experience & Peak Season

Hyatt Hotels Corporation

Kansas City (MO)

Hybrid

USD 27,000 - 39,000

Full time

4 hours ago

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Benefits offered by this job

Free meals

Free parking on-site

Sick pay

Discounted & Complimentary hotel roomN

Flexible Spending Account

Retirement Savings Plan

Life Insurance

PTO - up to 17 days

Opportunities to work around the world

End of Season Ski Pass Bonus

Job summary

Hyatt Hotels Corporation’s Grand Hyatt Vail seeks a Reservations Coordinator to manage guest room reservations for hotel and condo residences, provide facility information, and answer questions about the hotel and area. This role requires multi-tasking and proactive initiative for accurate reservations, especially for group bookings during peak season.

Remote work is a possibility for Colorado residents, with a starting pay of $24.00/hour plus incentives; actual pay depends on experience and

Qualifications

Expert knowledge of Word, Excel and Powerpoint.
Hyatt systems knowledge preferred (Envision, Reseve, and Prio).
Excellent multi-tasking and organizational skills.
Excellent customer service and interface skills.
Understanding of rooms merchandising and yield management processes.

Responsibilities

Handle guest room reservation requests for the hotel and condo residences.
Provide guests with hotel facility information and answer questions relating to the hotel and local area.
Ensure reservation accuracy prior to guest arrival; assist group reservations during peak season.
Demonstrate proactive initiative to ensure Group and Leisure guests are fully completed in the reservation process.