Reservations Call Center Supervisor - Park Perks & Growth

Cedar Point; Norwalk (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

3 weeks paid vacation

Paid sick time

Medical coverage options

401K match

Free entry to all parks and waterparks

Discounts on food and merchandise

Complimentary tickets for friends and

Full-time employee events and Gather

Job summary

Cedar Point is seeking a Supervisor of the Reservations Call Center in Ohio to oversee daily operations, staffing, and guest service across multiple properties. You will supervise staff adherence to policies, manage training for seasonal agents, and respond to guest inquiries on calls and chats.

The role emphasizes maintaining high service standards, coordinating with hiring, and ensuring smooth operation during varied shifts, including nights, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in related field preferred.
• 2–4 years of related work experience required.
• Ability to work in a fast paced environment and effectively use Microsoft Office products.
• Strong verbal and written communication skills.
• Ability to pass a mandatory drug test per Company policy and background check per policy.

Responsibilities

• Supervise daily supervisor checklist tasks including daily stats, arrivals, cancellations, transfers, refunds, night audits when necessary, no shows, daily revenue/room forecast, and third party reservations.
• Train seasonal/part-time reservation agents on booking Cedar Point properties and related parks, preparing agents for information lines and PBX duties.
• Observe reservation agent calls and chats to ensure proper guest service etiquette.
• Resolve and supervise guest concerns and complaints with agents to ensure accurate information and service.
• Monitor daily staffing levels and adjust for phone volume.
• Oversee daily call center operations and reallocate agent responsibilities and skills as needed.
• Liaise for hiring and assist with incoming calls and chats as needed.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Microsoft Office

Education

High school diploma/GED

Bachelor's degree in related field (preferred)

Tools

Microsoft Office

Job description

Cedar Point is seeking a Supervisor of the Reservations Call Center in Ohio to oversee daily operations, staffing, and guest service across multiple properties. You will supervise staff adherence to policies, manage training for seasonal agents, and respond to guest inquiries on calls and chats.

The role emphasizes maintaining high service standards, coordinating with hiring, and ensuring smooth operation during varied shifts, including nights, weekends, and holidays.