Reservations Agent South Coast Winery Resort & Spa

Carter Hospitality Group, LLC; Temecula (CA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Tuition assistance

Job summary

South Coast Winery Resort & Spa in Temecula, CA is seeking a Reservations Agent to join the Rooms Division. You will assist guests with planning and booking stays, ensuring accuracy and adherence to company standards.

The role emphasizes friendly service, accurate data entry, and proactive guest support, coordinating with Reservations and Front Office for a seamless experience.

Qualifications

• Customer-focused professional with strong communication skills.
• Ability to handle phone inquiries and bookings accurately.
• Demonstrates teamwork with Reservations and Front Office teams.

Responsibilities

• Respond to guest telephone inquiries in a friendly, professional manner.
• Enter all inquiries and reservations accurately into the reservation system.
• Process cancellations and changes promptly and correctly.
• Handle individual, VIP, and group reservations per policy.
• Review daily call volume and reservations to ensure proper booking and charging.
• Assist guests with dining, entertainment, transportation, and other requests.
• Anticipate guest needs to create a memorable stay.
• Maintain care of equipment and supplies; work with teams.
• Collaborate with Reservations and Front Office departments.
• Demonstrate integrity, customer focus, teamwork, and self-motivation.
• Perform additional duties as assigned by management.

Skills

Customer service

Communication

Telephone etiquette

Teamwork

Tools

Reservation system

Job description

Benefits

• Free uniforms


• Health insurance


• Opportunity for advancement


• Paid time off


• Parental leave


• Training & development


• Vision insurance


• Wellness resources


• 401(k)


• 401(k) matching


• Company parties


• Competitive salary


• Dental insurance


• Employee discounts


• Flexible schedule


• Tuition assistance

South Coast Winery Resort & Spa is seeking a professional, detail-oriented Reservation Agent to join our Rooms Division team. The Reservation Agent plays an important role in creating an exceptional guest experience by assisting guests with planning and booking their stays, while ensuring reservations are accurate and processed according to company standards.

What You’ll Do

• Respond to guest telephone inquiries in a friendly, professional, and efficient manner.


• Enter all telephone inquiries and reservations accurately into the computerized reservation system.


• Process reservation cancellations and changes accurately and in a timely manner.


• Process individual, VIP, and group reservations according to established procedures and policies.


• Review daily expected call volume and arriving reservations to ensure reservations are properly booked, charged, and supported by required documentation.


• Assist guests with dining, entertainment, transportation, and other arrangements as needed.


• Anticipate and respond to guest needs to help create a memorable and enjoyable stay.


• Maintain proper care and use of company equipment and supplies.


• Work collaboratively with the Reservations and Front Office teams.


• Demonstrate integrity, customer focus, teamwork, relationship building, passion, and self-motivation in all interactions.


• Perform additional duties and responsibilities as assigned by management.