Spa Advisor South Coast Winery Resort & Spa

SERVPRO of Saginaw / Bay City; Temecula (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Company parties

Employee discounts

Flexible schedule

Job summary

GrapeSeed Spa is seeking friendly guest services staff to provide exceptional guest experiences and support daily operations.

You will greet guests, manage calls, schedule appointments, process payments, and perform clerical tasks while upholding professional standards and confidentiality.

Qualifications

• Detail oriented and organized work approach.
• Ability to learn quickly and adapt to tasks.
• Commitment to safety and quality in guest service.

Responsibilities

• Greets guests and directs them to the appropriate staff or location.
• Answers and directs calls on a multi-line phone system courteously.
• Books appointments by phone, email, or walk-in with accurate data.
• Maintains guest records, handles payments, and prints itineraries.
• Performs general clerical duties and supports daily operations.

Skills

Detail oriented

Organized & efficient

Learns quickly

Safety-minded

High quality standards

Courteous & friendly

Team player

Customer service

Reliable

Job description

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Company parties
• Employee discounts
• Flexible schedule

Looking for individuals to provide excellent guest service to all GrapeSeed Spa guests.

ESSENTIAL DUTIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Meets and greets all guests; determines their needs and directs them to appropriate employee/locations
• Responds to visitor, guest, and employees in a courteous and professional manner.
• Answers and directs calls on a multi-line phone system in a courteous and professional manner; takes messages and or forwards telephone calls to appropriate employee, department, or voicemail.
• Checks, clears, and returns all messages every evening before leaving and every morning upon arrival.
• Takes appointments via phone, e-mail, or walk in, and booking them with accuracy.
• Takes all information needed to book any appointment properly.
• Knows how to use computer system with accuracy
• Composes and prints all itineraries for guest, therapist, and attendants.
• Makes sure to check arrives as guest check in for services to inform therapist of their guest arrival.
• Checking out guest; apply proper discounts, etc.
• Collection of guest comment cards, approximately4 per day.
• Proper handling of money till; making sure there is the proper amount accounted for every morning; making sure all money is accounted for at the end of each shift.
• Arriving to shift in on time and up keeping satisfactory attendance.
• Following all dress code requirements.
• Performs general clerical duties including, but not limited to, and filing, photocopying, faxing, and mailing request.
• Prepares any outgoing mail or packages if necessary.
• Organized and maintains file systems as well as any other records, reports.
• Performa duties as assigned by supervisors.
• Product knowledge or the ability and willingness to learn.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Takes PRIDE in everything we do.
• Takes OWNERSHIP of their actions and decisions.
• Displays LEADERSHIP in our industry and our community.
• Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
• Displays TEAMWORK by committing to common goals based on open and honest communication.
• Delivers EXCELLENCE to our guests, our communities and to each other.

SKILLS AND APTITUDES

Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.