Front Desk Agent South Coast Winery Resort Spa

Carter Hospitality Group, LLC; Temecula (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Flexible schedule

Opportunities for growth and career development

Job summary

Carter Hospitality Group, LLC is looking for a warm, professional, and service-driven Front Desk Agent to be the welcoming face of South Coast Winery Resort & Spa in Temecula, California. Your primary role will be to greet guests, manage check-ins and check-outs, and respond to inquiries, ensuring every guest has an exceptional experience.

You should have strong communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join our passionate team and help create unforgettable stays!

Qualifications

• Previous hotel front desk or customer service experience preferred.
• Flexibility to work evenings, weekends, and holidays as needed.
• Experience with hotel PMS systems is a plus.

Responsibilities

• Greet guests with genuine hospitality and ensure a seamless check-in and check-out experience.
• Manage reservations, room assignments, billing, and cash handling accurately.
• Respond to guest inquiries, requests, and concerns promptly and professionally.

Skills

Strong communication and interpersonal skills

Ability to multitask and remain calm in a fast-paced environment

Professional appearance and positive attitude

Job description

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

South Coast Winery Resort & Spa is seeking a warm, professional, and service-driven Front Desk Agent to be the welcoming face of our luxury resort. If you take pride in creating exceptional first impressions and delivering memorable guest experiences, we’d love to meet you.

What You’ll Do

• Greet guests with genuine hospitality and ensure a seamless check-in and check-out experience
• Manage reservations, room assignments, billing, and cash handling accurately
• Respond to guest inquiries, requests, and concerns promptly and professionally
• Coordinate with Housekeeping, Maintenance, and Guest Services to exceed guest expectations
• Maintain knowledge of resort amenities, winery offerings, spa services, and local attractions
• Uphold brand standards, policies, and procedures at all times

What We’re Looking For

• Previous hotel front desk or customer service experience preferred
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Ability to multitask and remain calm in a fast-paced environment
• Flexibility to work evenings, weekends, and holidays as needed
• Experience with hotel PMS systems is a plus

Why Join South Coast Winery Resort & Spa

• Work in a beautiful luxury resort and winery setting
• Competitive pay and benefits
• Employee discounts on dining, spa, and retail offerings
• Opportunities for growth and career development
• Be part of a passionate team dedicated to excellence in hospitality

At South Coast Winery Resort & Spa, every guest experience begins with you.

Apply today and help us create unforgettable stays.