Front Desk Agent

Fort Pontchartrain; Lake Harmony (PA); On-site; USD 30,000 - 45,000; Full time

Job summary

Fort Pontchartrain is seeking a Front Office Agent in Lake Harmony, PA. The role entails providing courteous service to guests at check-in and throughout their stay while managing room revenue. Candidates should have a High School diploma and experience in hospitality.

Responsibilities include answering inquiries, handling check-ins/checkouts, and maintaining a clean work area. A friendly demeanor and strong communication skills are essential. The position offers Full-Time/Part-Time opportunities with a focus on customer satisfaction.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Must be able to effectively communicate both verbally and written.

Responsibilities

• Answer inquiries from guests regarding services.
• Handle check-ins and checkouts efficiently.
• Balance and prepare paperwork for closing shift.

Skills

Customer service

Communication

Multitasking

Computer experience

Education

High School diploma or equivalent

Job description

Job Details

Job Location: Lake Harmony, PA 18624

Position Type: Full-Time/Part-Time

Education Level: High School

Travel Percentage: None

Job Category: Hospitality - Hotel

Overview

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Resort Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Resort Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.