Reservations Supervisor

Peppermillcareers; Reno (NV); On-site; USD 45,000 - 55,000; Full time

Job summary

Peppermillcareers is seeking a Reservations Supervisor in Reno, Nevada. In this role, you will supervise and coach reservations agents to ensure efficient and friendly service for all guests.

This in-person position requires strong communication skills and a background in customer service. Ideal candidates will have at least two years of experience in front desk or reservations roles.

Qualifications

• Must be at least 18 years of age.
• Two or more years’ experience in front desk or reservations preferred.
• Capable of learning and effectively using various computer applications.

Responsibilities

• Supervise, direct, and coach all agents.
• Ensure excellent guest service and manage service difficulties.
• Conduct interviews and train Reservation Agents.

Skills

Customer service skills

Communication skills

Coaching

Time management

Education

High School Diploma or G.E.D

Tools

LMS software

CMS/ACSC

TIX

Job description

The Reservations Supervisor is responsible for supervising Reservations agents ensuring they provide efficient and friendly service to all guests.

This is an In-Person position only.

Duties

• Supervise, direct, and coach all agents, providing them feedback, recommendations, and assistance.
• Oversee the reservations team, ensuring excellent guest service by managing service difficulties and prioritizing guest needs.
• Effectively communicate with guests, coworkers and management via email and profile notes.
• Conduct interviews, train, and evaluate Reservation Agents.
• Conduct one on one training with agents.
• Assist with inputting reservations and monitoring and adjusting rates.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or G.E.D required.
• Two or more years’ experience in front desk or reservations are preferred.
• Experience in customer service, public relations and excellent communication skills preferred.
• Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.
• Ability to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication, and data input.
• Must be able to communicate clearly and effectively in English.