Reservations Agent

Crescent Hotels & Resorts; Honolulu (HI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Highly competitive wages

401K matching program

Hotel room discounts at Marriott properties

Job summary

Crescent Hotels & Resorts is seeking a Reservation Agent in Honolulu, Hawaii. In this role, you will manage reservation inquiries and group reservations, ensuring guest satisfaction while maximizing revenue. Ideal candidates will have prior hotel experience, a passion for customer service, and the ability to work a flexible schedule. Responsibilities include collaborating with hotel departments and entering data for monthly performance results. Competitive wages and an exceptional benefits plan offered.

Qualifications

• Prior experience as a Reservation Agent in a hotel or a high-volume industry.
• Passionate about delivering excellent customer service and guest satisfaction.
• Thrives in a flexible schedule that includes day, evening, and weekend shifts.

Responsibilities

• Manage and respond to reservation inquiries via phone, email, and booking platforms.
• Ensure adherence to sales contract terms and maximize revenue.
• Communicate and collaborate with reservations sales staff and all hotel departments.

Skills

Excellent customer service

Computer skills

Analytical skills

Time management

Collaboration and teamwork

Job description

Benefits

• Highly competitive wages
• An exceptional benefit plan for eligible associates & family members
• 401K matching program for eligible associates
• Flexible scheduling to allow focus on personal priorities
• Discounts with Crescent managed properties in North America for you & family members
• Hotel room discounts at Marriott brand properties worldwide

Responsibilities

Manage and respond to reservation inquiries via phone, email, and booking platforms. Manage group reservations and their processes, ensuring adherence to the sales contract terms, providing meeting planner and guest satisfaction while maximizing room inventory and ADR. Load and maintain rates, packages, and tracking codes in the property management system. Monitor room categories in the PMS to maximize revenue and identify yield management opportunities. Control high occupancy and oversold dates to minimize guest “walks” and maintain hotel profitability. Perform required data entry for monthly performance results. Monitor budgetary goals, occupancy and revenue forecasts, and react promptly to market changes. Communicate, collaborate with reservations sales staff and all hotel departments. Assist the Director of Revenue Management in completing the yearly departmental budget and ensuring expenses stay within budget. Demonstrate self‑initiative, analytical skills, technical proficiency, and customer relations. Exhibit strong time management, organization, and ability to handle multiple priorities under pressure.

Qualifications

You have prior experience as a Reservation Agent in a hotel or a high‑volume industry dealing with customers. You are passionate about delivering excellent customer service, ensuring guest satisfaction, and enhancing the guest experience. You thrive in a flexible schedule that includes a variety of shifts—day, evening, and weekend—to fit your personal life. You possess excellent computer skills and collaborative teamwork.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.