Reservationist | Full Time

The Unbound Collection by Hyatt; Austin (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

The Driskill in Austin, part of The Unbound Collection by Hyatt, is seeking a Reservations Agent to manage high-volume incoming calls and guest room requests. You will provide facility information and assist with group rooming lists in collaboration with sales and revenue teams.

Ideal candidates bring front office experience, strong communication, and a passion for luxury service. The role requires flexibility to work evenings, weekends, and holidays in a fast-paced environment.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Prior Front Office experience preferred
• Prior experience working with Opera preferred
• Exceptional communication etiquette and interpersonal skills
• Refined verbal communication skills
• A genuine passion for luxury hospitality and personalized service
• Ability to sit for long periods of time
• Must be able to work a flexible schedule, including evenings, weekends and holidays
• Proficient in basic computer skills
• Previous customer service experience required

Responsibilities

• Answer incoming calls and assist with guest room reservation requests.
• Provide guests with hotel facility information and local area details.
• Coordinate with Group Sales & Event Managers and Director of Revenue on group rooming lists and pre-arrival tasks.
• Maintain a courteous, professional phone demeanor and deliver exceptional service.

Skills

Customer-focused

Communication skills

Front Office experience

Opera system

Verbal communication

Flexible schedule

Computer skills

Luxury hospitality

Sitting ability

Customer service experience

Tools

Opera

Job description

Since opening its doors in 1886, The Driskill has stood as one of Texas's most iconic and luxurious hotels. For more than a century, it has played an integral role in the history, culture, and character of Austin. In 2013, The Driskill joined the Hyatt family of hotels and has since become a flagship property within The Unbound Collection by Hyatt. Today, following a comprehensive restoration of its guestrooms and meeting spaces, the hotel continues its legacy of Texas luxury. Committed to exceptional service, authentic hospitality, and Forbes standards of excellence, The Driskill remains a celebrated destination where historic grandeur meets modern sophistication.

The Reservations Agent is responsible for answering incoming calls to the hotel. This individual must work well handling a high volume of calls and should be able to handle guest room reservation requests for the hotel, provide guests with hotel facility information and answer questions relating to the hotel and local area. The Reservations Agent also works closely with the Group Sales & Event Managers as well as the Director of Revenue assisting with group rooming lists, reservations and additional group pre-arrival tasks. The ideal candidate will have good typing skills, a pleasant attitude, exceptional customer service skills and excellent phone demeanor.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Prior Front Office experience preferred
• Prior experience working with Opera preferred
• Exceptional communication etiquette and interpersonal skills
• Refined verbal communication skills
• A genuine passion for luxury hospitality and personalized service
• Ability to sit for long periods of time
• Must be able to work a flexible schedule, including evenings, weekends and holidays
• Proficient in basic computer skills
• Previous customer service experience required