Reservationist | Full Time

Hyatt Hotels Corporation; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

The Driskill, a Hyatt flagship hotel in Austin, Texas, is seeking a Reservations Agent to handle guest calls, process room requests, and provide information on hotel facilities and the local area.

You will collaborate with Group Sales & Event Managers and the Director of Revenue on group rooming lists and pre-arrival tasks, delivering outstanding service, a courteous phone presence, and luxury hospitality in every guest interaction.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Prior Front Office experience preferred.
• Prior experience working with Opera preferred.
• Exceptional communication etiquette and interpersonal skills.
• Refined verbal communication skills.
• A genuine passion for luxury hospitality and personalized service.
• Ability to sit for long periods of time.
• Must be able to work a flexible schedule, including evenings, weekends and holidays.
• Proficient in basic computer skills.
• Previous customer service experience required.

Responsibilities

• Handle incoming calls to the hotel and assist guest room reservation requests.
• Provide guests with hotel facilities information and local area details.
• Coordinate with Group Sales & Event Managers and the Director of Revenue on group rooming lists and pre-arrival tasks.
• Demonstrate exceptional customer service, a polished phone demeanor, and professional etiquette.

Skills

Customer service

Front desk experience

Opera PMS

Communication skills

Verbal communication

Luxury hospitality

Flexible schedule

Basic computer skills

Previous customer service

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Since opening its doors in 1886, The Driskill has stood as one of Texas's most iconic and luxurious hotels. For more than a century, it has played an integral role in the history, culture, and character of Austin. In 2013, The Driskill joined the Hyatt family of hotels and has since become a flagship property within The Unbound Collection by Hyatt. Today, following a comprehensive restoration of its guestrooms and meeting spaces, the hotel continues its legacy of Texas luxury. Committed to exceptional service, authentic hospitality, and Forbes standards of excellence, The Driskill remains a celebrated destination where historic grandeur meets modern sophistication.

The Reservations Agent is responsible for answering incoming calls to the hotel. This individual must work well handling a high volume of calls and should be able to handle guest room reservation requests for the hotel, provide guests with hotel facility information and answer questions relating to the hotel and local area. The Reservations Agent also works closely with the Group Sales & Event Managers as well as the Director of Revenue assisting with group rooming lists, reservations and additional group pre-arrival tasks. The ideal candidate will have good typing skills, a pleasant attitude, exceptional customer service skills and excellent phone demeanor.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Prior Front Office experience preferred
• Prior experience working with Opera preferred
• Exceptional communication etiquette and interpersonal skills
• Refined verbal communication skills
• A genuine passion for luxury hospitality and personalized service
• Ability to sit for long periods of time
• Must be able to work a flexible schedule, including evenings, weekends and holidays
• Proficient in basic computer skills
• Previous customer service experience required

Grand Hyatt Deer Valley | Park City , UT , US

Regional Office - EAME | Multiple Locations

Shared Services Center - Moore | Moore , OK , US

Our family is always growing. Want to be in the know?