Luxury Reservations Agent — Elite Guest Service & Bookings

The Unbound Collection by Hyatt; Austin (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

The Driskill in Austin, part of The Unbound Collection by Hyatt, is seeking a Reservations Agent to manage high-volume incoming calls and guest room requests. You will provide facility information and assist with group rooming lists in collaboration with sales and revenue teams.

Ideal candidates bring front office experience, strong communication, and a passion for luxury service. The role requires flexibility to work evenings, weekends, and holidays in a fast-paced environment.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Prior Front Office experience preferred
• Prior experience working with Opera preferred
• Exceptional communication etiquette and interpersonal skills
• Refined verbal communication skills
• A genuine passion for luxury hospitality and personalized service
• Ability to sit for long periods of time
• Must be able to work a flexible schedule, including evenings, weekends and holidays
• Proficient in basic computer skills
• Previous customer service experience required

Responsibilities

• Answer incoming calls and assist with guest room reservation requests.
• Provide guests with hotel facility information and local area details.
• Coordinate with Group Sales & Event Managers and Director of Revenue on group rooming lists and pre-arrival tasks.
• Maintain a courteous, professional phone demeanor and deliver exceptional service.

Skills

Customer-focused

Communication skills

Front Office experience

Opera system

Verbal communication

Flexible schedule

Computer skills

Luxury hospitality

Sitting ability

Customer service experience

Tools

Opera

Job description

The Driskill in Austin, part of The Unbound Collection by Hyatt, is seeking a Reservations Agent to manage high-volume incoming calls and guest room requests. You will provide facility information and assist with group rooming lists in collaboration with sales and revenue teams.

Ideal candidates bring front office experience, strong communication, and a passion for luxury service. The role requires flexibility to work evenings, weekends, and holidays in a fast-paced environment.