Reservationist

SUSHISAMBA Los Angeles; West Hollywood (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Healthcare contributions

401k retirement plan

Long service awards

50% dining discount

Holiday parties

Free daily staff meals

Job summary

SUSHISAMBA Los Angeles in West Hollywood is seeking a Reservationist to join our vibrant team. You will manage dining reservations, respond to calls and emails, and ensure accurate table allocation using SevenRooms. The role requires clear English communication and a passion for hospitality.

We value experience in fast-paced settings, strong processes, and ownership of your tasks. Evening and weekend availability is needed, with healthcare contributions and growth opportunities offered as part

Qualifications

• Prior reservationist experience in a fast-paced environment.
• Excellent English communication, written and verbal.
• Ability to follow established processes and standards.
• Desire to learn and grow within the team.
• Availability for evenings, weekends, and most holidays.
• Take ownership of your role and responsibilities.
• Must have valid documentation to work in the United States.

Responsibilities

• Communicate clearly with guests and co-workers.
• Answer phones promptly using standard scripts.
• Respond to emails promptly and use templates when needed.
• Record and manage dining reservations in SevenRooms.
• Allocate tables accurately and maintain booking communications.
• Promote events and promotions to guests.
• Coordinate with General Manager and Sales Manager on bookings.
• Stay informed about SUSHISAMBA concepts, LA events, and restaurant trends.
• Prepare reports per shift if requested.
• Perform other duties as assigned.

Skills

Reservationist experience

English communication

Process adherence

Growth mindset

Evenings/weekends availability

Ownership of role

Right to work in US

Job description

SUSHISAMBA has arrived in Los Angeles, bringing its iconic blend of Japanese, Brazilian, and Peruvian culture to the heart of West Hollywood.

With locations in some of the world’s most dynamic cities—Las Vegas, London, Dubai, Singapore and now L.A.—SUSHI SAMBA is known for culinary creativity, immersive design, and a high-energy atmosphere unlike any other.

We’re on the lookout for passionate and dynamic reservationists to join our team and help deliver unforgettable hospitality in a one-of-a-kind setting.

What You’ll Do:

• Communicate clearly and effectively with guests and co-workers


• Answer telephones in a prompt manner with appropriate scripting


• Answer all email enquiries promptly, accurately and with appropriate templates, if necessary


• Receive and record guests’ dining reservations on SevenRooms, correctly and appropriately:


• Accurate allocation of tables in the correct restaurant


• Ensuring that all appropriate communications are followed with all bookings


• Promote and distribute information about SUSHISAMBA events and promotions


• Maintain contact with the General Manager and Sales Manager to ensure that booking details are handled properly and guest concerns are addressed


• To stay up-to-date with general knowledge about SUSHISAMBA concept and cuisine


• To stay up-to-date with Los Angeles events, restaurant trends and transport issues


• To be able to prepare reports for the restaurant per shift, if necessary and requested.


• Other duties may be assigned

What We’re Looking For:

• Previous experience working as a Reservationist within a fast-paced environment


• Excellent communication skills in the English language both written and verbal


• The ability to maintain and follow processes and standards


• Drive and ambition with the desire to learn and grow within the team


• Availability to work evenings, weekends and most holidays


• Full ownership of your role


• Validdocumentation of your right to work in the U.S.

What We Offer:

• $23 per hour


• Ongoing training and clear opportunities for growth


• Healthcare contributions for eligible employees with the option for employees to include dental and vision insurance


• 401k retirement plan


• Long service awards


• 50% discount when dining at SUSHISAMBA


• Holiday parties


• Free daily staff meals on duty


• Quarterly company sponsored employee events


• Access to 24/7 employee assistance program

Ready to make your mark? Join SUSHISAMBA and be part of one of the most exciting restaurants in Los Angeles.