Reservationist

SWAN MOUNTAIN OUTFITTERS, LLC; West Glacier (MT); On-site; USD 18,184 - 25,898; Full time

Job summary

SWAN MOUNTAIN OUTFITTERS, LLC is looking for a Reservation Staff member in West Glacier, Montana. The role involves assisting clients in booking various trips and responding to inquiries primarily through web and phone communication. Ideal candidates will possess strong people skills, organizational abilities, and familiarity with Microsoft Office and Google Suite. Compensation is $16/hour, with full-time preferred and part-time considered. Housing is not provided.

Qualifications

• Good people and organization skills.
• Excellent phone etiquette and ability to multi-task.
• Familiarity with Microsoft Office and Google Suite.

Responsibilities

• Assist clients in booking trips and respond to inquiries.
• Document guest contact information and reserve trips.
• Communicate reservation information to operating locations.

Skills

People skills

Organizational skills

Excellent phone etiquette

Multi-tasking

Familiarity with Microsoft Office

Familiarity with Google Suite

Job description

Reservation staff assist clients in booking a variety of Swan Mountain trips, including horseback rides in Glacier National Park and the Swan Valley, fishing trips, pack trips, hunting trips, llama treks, snowmobiling, and wilderness guide school courses.

Reservationists respond primarily to web-based and phone call inquiries, but also handle walk-in guests. They document guest contact information, reserve trips, receive and compute billing information, send follow up confirmation emails via our reservation management system and communicate reservation information to operating locations. They may also assist management in administrative tasks and the maintenance of company records.

The reservationist is expected to have good people and organization skills, excellent phone etiquette, the ability to multi-task, and be familiar with Microsoft office and Google suite products.

Compensation

$16/hour. Full-time preferred, part-time considered. Housing not provided.