Reservationist & Sales Agent

Bar W Guest Ranch; Whitefish (MT); On-site; USD 22,041 - 30,307; Full time

Job summary

Bar W Guest Ranch in Whitefish, Montana is looking for a Sales/Reservation Agent. This role involves communicating with future guests, booking tours, and managing guest needs. The ideal candidate will have excellent communication and sales skills, with a strong focus on customer service. Knowledge of POS systems like Peek Pro is advantageous. Responsibilities include responding to inquiries, processing payments, and maintaining guest information. This position is vital to providing exceptional experiences for our guests.

Qualifications

• Friendly ability to develop quick relationships and trust with customers.
• Self-starter who can lead by example.
• Must be responsible and trustworthy.

Responsibilities

• Respond promptly to guest inquiries via multiple channels.
• Explain tours and attributes of the tour catalog.
• Qualify customer needs and make recommendations.
• Organize guest billing and process payments accurately.
• Handle guest cancellations and billing issues.

Skills

Excellent communication skills

Sales ability

Knowledge of POS systems

Ability to multitask

Self-starter

Tools

Peek Pro

Point of Sales Systems

Job description

Overview

Title: Sales/Reservation Agent

Reports To: Sales Manager

Pay Range: $16-$22

General Responsibilities

This role is one of the front lines of communication between future guests and Whitefish Outfitters. Excellent communication skills, the ability to close sales (book guests), and to understand our reservation systems (Peek Pro) are crucial skills to the success of this position. This position is also key in gathering, organizing and disseminating information regarding guests’ dietary needs, transportation information, and any special or customized requests.

Responsibilities

• Respond within 30 minutes during work hours to all guest inquiries via third party websites, phone calls and voicemails, etc. in a timely manner.
• Clear understanding and ability to explain our tours and attributes of our tour catalogue and rentals.
• Ability to qualify customers needs and make recommendations potentially upselling and/or introducing additional tours that may be of interest.
• Knowledge of POS/Point of Sales Systems, understanding of Peek Pro is a benefit.
• Ability to organize guest billing and tour information, process payments accurately.
• General recreational knowledge of Whitefish, Glacier National Park and the Flathead Valley. Reservationist is often seen as a trusted recreation consultant to our area.
• Ability to think on your feet, retail or sales experience is helpful.
• Handle guest cancellations, guest billing issues, guest refund requests, guest discount requests, processing rebooking credits, etc. with the support of Operations Manager.

Qualifications / Personal Requirements

• Friendly ability to develop quick relationships and trust with customers.
• Ability to multi-task.
• Self-starter who can lead by example.
• Must have excellent people and communication skills.
• Must be responsible, trustworthy.