Reservationist

MV Transportation; Kent (WA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Job summary

MV Transportation is seeking a Reservationist to handle trip reservations and collect all necessary passenger data for scheduling within the appropriate time windows. You will provide system information to passengers and coordinate with operations to ensure smooth service.

The role requires strong communication, data entry accuracy, and a calm, professional demeanor in a fast-paced environment. Attendance and teamwork are essential as part of daily duties.

Qualifications

• High School diploma or equivalent.
• Experience in paratransit scheduling utilizing Trapeze PASS preferred.
• Excellent attendance and communication skills required.
• Telephone speaking or call center experience helpful.
• Computer experience required.

Responsibilities

• Accept trip reservations from eligible passengers and collect data for scheduling.
• Schedule trips according to passengers’ needs and permissible time windows.
• Provide system information to current, new, and potential passengers on service access.
• Enter passenger data and specific trip requests into the system; negotiate times when needed.
• Follow up with passengers regarding schedule changes and feedback.
• Cascade passenger cancellations to scheduling and dispatch staff promptly.
• Keep passenger records updated in the database and adjust fields as required.
• Maintain a safe work area and focus on safety for all staff.
• Communicate with operations staff about scheduling or passenger issues.
• Handle multiple tasks accurately and efficiently.
• Deliver excellent customer service with a professional demeanor.
• Show reliability in attendance and be a team player.

Skills

Paratransit scheduling

Trapeze PASS experience

Decision-making

Attendance

Communication skills

Call center experience

Computer experience

Fast-paced environment

Education

High School diploma or equivalent

Job description

Overview

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Responsibilities

MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.

Job Responsibilities:

• Answer passenger calls collecting all necessary trip information for the permissible time period.
• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
• Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Excellent customer service.
• Professional demeanor and appearance.
• Reliable in attendance.
• Team player and helpful to staff, management, and peers.

Qualifications

Talent Requirements:

• High School diploma or equivalent.
• Able to work in a fast-paced environment.
• Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
• Possess excellent decision-making skills.
• Excellent attendance record.
• Excellent verbal and written communication skills.
• Telephone speaking and/or call center experience.
• Computer experience.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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