Reservation Specialist: Precision Booking & Group Support

Parker Management Florida, Llc; Palm Springs (CA); Sur place; USD 32 000 - 48 000; Plein temps

Résumé du poste

Parker Management Florida, Llc is seeking a Reservation Specialist for a full-time role in Palm Springs, CA. The position handles incoming phone reservations, processes email requests, and supports group reservation needs.

You will be responsible for daily tasks and ensure accuracy. Responsibilities include auditing prior day reservations, checking rates, updating VIP notes, processing OTA and in-house bookings, handling calls, emails, and webmail, and sending daily confirmations.

Responsabilités

• Runs all reservations entered for prior day; audits for accuracy; merges when necessary
• Runs cancellation report for day prior; executes tasks as outlined on checklist
• Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary).
• Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing.
• Input of all in house reservations.
• Input of group codes for new groups.
• Check all reservations arriving from date to 3 days out.
• Filing and discarding of files as needed.
• Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations.
• Handle all calls coming in from CRS.
• Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly)
• Processes group reservation requirements per contract; executes tasks outlined on checklist
• Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing
• Sends confirmations daily for all reservations processed

Description du poste

Parker Management Florida, Llc is seeking a Reservation Specialist for a full-time role in Palm Springs, CA. The position handles incoming phone reservations, processes email requests, and supports group reservation needs.

You will be responsible for daily tasks and ensure accuracy. Responsibilities include auditing prior day reservations, checking rates, updating VIP notes, processing OTA and in-house bookings, handling calls, emails, and webmail, and sending daily confirmations.