Reservation & Group Booking Specialist

Parker Palm Springs; Palm Springs (CA); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Parker Palm Springs seeks a Reservation Specialist to manage phone and email reservations, including group bookings, for the Palm Springs property in California. You will audit prior-day reservations, process new requests, and ensure accurate billing and VIP notes as needed.

Responsibilities include inputting in-house and group reservations, checking OTA bookings, and sending daily confirmations while coordinating with CRS and related channels to maintain smooth operations.

Qualifications

• Experience in hospitality reservations or front desk operations.
• Strong attention to detail and accuracy in bookings.
• Excellent written and verbal communication.

Responsabilités

• Runs all reservations entered for prior day; audits for accuracy; merges when necessary.
• Runs cancellation report for day prior; executes tasks as outlined on checklist.
• Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary).
• Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing.
• Input of all in house reservations.
• Input of group codes for new groups.
• Check all reservations arriving from date to 3 days out.
• Filing and discarding of files as needed.
• Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations.
• Handle all calls coming in from CRS.
• Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly)
• Processes group reservation requirements per contract; executes tasks outlined on checklist
• Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing
• Sends confirmations daily for all reservations processed

Connaissances

Customer service

Phone reservations

Email reservations

Scheduling

Description du poste

Parker Palm Springs seeks a Reservation Specialist to manage phone and email reservations, including group bookings, for the Palm Springs property in California. You will audit prior-day reservations, process new requests, and ensure accurate billing and VIP notes as needed.

Responsibilities include inputting in-house and group reservations, checking OTA bookings, and sending daily confirmations while coordinating with CRS and related channels to maintain smooth operations.