Reservation Specialist - Ferry & Travel Support (Alaska)

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 42,000 - 54,000; Full time

Job summary

The Alaska Department of Transportation and Public Facilities (AMHS) in Juneau is seeking an Administrative Assistant to manage reservations for the public, provide high-quality customer service, and support ticketing tasks across the Marine Transportation system.

Ideal candidates will demonstrate strong communication, problem solving, resilience, and teamwork as they collaborate with DOT&PF and AMHS Central Office. Alaska resident focus, with operations based in Juneau.

Qualifications

• Six months of advanced clerical experience or post-secondary education. (Three semester or four quarter hours of post-secondary education are equal to one month of experience.)
• Ability to handle confidential information with discretion; strong attention to detail and accuracy.
• Commitment to customer-focused service and teamwork in a public agency setting.

Responsibilities

• Handle AMHS reservations for the public with independent judgment.
• Provide excellent customer service and maintain a collaborative team environment.
• Assist with ticketing tasks and travel arrangements in the Juneau office.
• Coordinate with DOT&PF and AMHS Central Office to support the Marine Transportation system.

Skills

Customer Service

Oral and Written Communication

Problem Solving

Team Building

Resilience

Education

Six months of advanced clerical experience or post-secondary education

Job description

The Alaska Department of Transportation and Public Facilities (AMHS) in Juneau is seeking an Administrative Assistant to manage reservations for the public, provide high-quality customer service, and support ticketing tasks across the Marine Transportation system.

Ideal candidates will demonstrate strong communication, problem solving, resilience, and teamwork as they collaborate with DOT&PF and AMHS Central Office. Alaska resident focus, with operations based in Juneau.