Administrative Assistant 1

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 42,000 - 54,000; Full time

Job summary

The Alaska Department of Transportation and Public Facilities (AMHS) in Juneau is seeking an Administrative Assistant to manage reservations for the public, provide high-quality customer service, and support ticketing tasks across the Marine Transportation system.

Ideal candidates will demonstrate strong communication, problem solving, resilience, and teamwork as they collaborate with DOT&PF and AMHS Central Office. Alaska resident focus, with operations based in Juneau.

Qualifications

• Six months of advanced clerical experience or post-secondary education. (Three semester or four quarter hours of post-secondary education are equal to one month of experience.)
• Ability to handle confidential information with discretion; strong attention to detail and accuracy.
• Commitment to customer-focused service and teamwork in a public agency setting.

Responsibilities

• Handle AMHS reservations for the public with independent judgment.
• Provide excellent customer service and maintain a collaborative team environment.
• Assist with ticketing tasks and travel arrangements in the Juneau office.
• Coordinate with DOT&PF and AMHS Central Office to support the Marine Transportation system.

Skills

Customer Service

Oral and Written Communication

Problem Solving

Team Building

Resilience

Education

Six months of advanced clerical experience or post-secondary education

Job description

Job Description

ATTENTION ALASKA RESIDENTS ONLY!

Set sail on an exciting career adventure in the reservation’s office at AMHS in Juneau! Picture yourself as the helm of customer satisfaction, navigating the seas of booking inquiries and ticketing tasks with flair. At AMHS, we’re not just a team; we’re a crew united by the love for the ocean and exceptional service. Join us in the heart of Alaska, where mountains meet the sea, and let’s create memorable journeys together. Drop anchor with us by applying today – because at AMHS, every day is an opportunity for a nautical adventure!

What you will be doing:

Our Administrative Assistants are the backbone of the Ferry System, ensuring passengers are taken care of and excited for a trip on the ferry! Our administrative staff is responsible for the practice of independent judgment when making AMHS reservations for the public. This position requires excellent customer service skills, vision of teamwork, and superb judgment skills.

Become an integral part of a local community in the Great State of Alaska, and work with the DOT&PF and AMHS Central Office to facilitate travel and provide a cohesive Marine Transportation system for its members, Alaskans, and its frequent visitors.

Our organization, mission, and culture:

The State of Alaska Department of Transportation and Public Facilities’ mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

The working environment you can expect:

This position is located in Juneau, Alaska.

Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.

The benefits of joining our team:

Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.

The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information:

https://doa.alaska.gov/dop/workplace/benefits/

The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public.

Who we are looking for:

To be successful in this position, the selected applicant will possess the following core competencies:

Customer Service

: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

Problem Solving

: identifies problems; determines accuracy and relevance of information uses sound judgment to generate and evaluate alternatives and to make recommendations.

Resilience:

Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.

Oral and Written Communication

: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, andresponds appropriately.

Team Building:

Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.

To view the general description and example of duties for the position please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

Six months of advanced clerical experience. This experience includes work such as Office Assistant 2, Accounting Clerk, and similar classes with the State of Alaska or the equivalent with another employer.

OR

Six months of any combination of post-secondary education, vocational education, and/or advanced-level clerical experience. (Three semester or four quarter hours of post-secondary education are equal to one month of experience; 150 hours of vocational education are equal to one month of experience.)

Special Note:

• Reviewing complex or questionable applications or documents and searching files and regulations to determine accuracy of information to clarify applicant status; using judgment in applying criteria, rules, regulations, and policies; providing information to organizational unit staff on administrative processes and procedures; tracking expenditures; and completing necessary administrative paperwork according to regulations.
• Composing letters and memoranda; completing and reviewing forms for completeness and accuracy using readily available information from multiple sources and established guidelines and procedures. Examples of such tasks include time sheets, appointment paperwork, or required drug testing notifications for employees in positions requiring possession of a valid Commercial Driver's License (CDL).

Education

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or uni

ALASKA RESIDENTS ONLY