Alaska Reservations Admin Assistant

State of Alaska; Juneau (AK); On-site; USD 36,000 - 48,000; Full time

Job summary

State of Alaska, Department of Transportation and Public Facilities, Alaska Marine Highway System in Juneau, seeks an Administrative Assistant 2 to support reservations and ticketing with a focus on exceptional customer service. Join a team dedicated to reliable marine transportation for Alaskans and visitors.

The role emphasizes independent judgment, collaboration with DOT&PF and AMHS Central Office, and a strong commitment to safety and community service in Alaska's unique environment.

Qualifications

• Six months of advanced clerical experience with the State of Alaska or equivalent.
• Ability to perform independent judgment in AMHS reservations for the public.
• Strong customer service, teamwork and sound judgment are essential.
• Excellent oral and written communication and problem-solving skills.

Responsibilities

• Handle AMHS reservations for the public with independent judgment.
• Provide excellent customer service and maintain teamwork among staff.
• Coordinate travel and ticketing tasks with DOT&PF and AMHS Central Office to support a cohesive Marine Transportation system.

Skills

Customer Service

Problem Solving

Resilience

Oral and Written Communication

Team Building

Education

Six months of advanced clerical experience

Post-secondary education possible credits for clerical work

Job description

State of Alaska, Department of Transportation and Public Facilities, Alaska Marine Highway System in Juneau, seeks an Administrative Assistant 2 to support reservations and ticketing with a focus on exceptional customer service. Join a team dedicated to reliable marine transportation for Alaskans and visitors.

The role emphasizes independent judgment, collaboration with DOT&PF and AMHS Central Office, and a strong commitment to safety and community service in Alaska's unique environment.