Reservation Specialist: Elevate Guest Experience

Peak with priceless Restaurant & Bar; New York (NY); On-site; USD 48,000 - 55,000; Full time

Job summary

Peak with priceless Restaurant & Bar in New York City is seeking a full-time reservations specialist to support bookings across rooms, tables, flights, and events. The role emphasizes clear guest communication and efficient handling of inquiries, pricing, and policies.

You will maintain guest records in the reservations system, assist with special requests, and look for opportunities to upsell packages to enhance guest experience. Immediate start is available.

Qualifications

• Clear, professional communication with guests.
• Experience using POS, CRM, and scheduling software.
• Ability to resolve scheduling conflicts and cancellations promptly.

Responsibilities

• Booking & Scheduling: Process incoming reservations via phone, email, and online booking systems for rooms, tables, flights, or events.
• Customer Support: Answer customer inquiries regarding pricing, availability, cancellation policies, and special accommodations.
• Database Management: Input and update accurate guest information, payment details, and special requests within the company's reservation software.
• Upselling & Optimization: Recommend upgrades, packages, or additional services to maximize revenue while enhancing the guest experience.

Skills

Clear Communication

Technical Proficiency

Problem Solving

Tools

POS systems

CRM tools

Scheduling software

Job description

Peak with priceless Restaurant & Bar in New York City is seeking a full-time reservations specialist to support bookings across rooms, tables, flights, and events. The role emphasizes clear guest communication and efficient handling of inquiries, pricing, and policies.

You will maintain guest records in the reservations system, assist with special requests, and look for opportunities to upsell packages to enhance guest experience. Immediate start is available.