Reservation Office Staff

Pensacola Christian College; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Pensacola Christian College is seeking a Reservation Office Staff member to support guest registrations for camps, clinics, and events. You will process registrations, manage check-ins, and provide timely, professional customer service to attendees and staff.

The role requires strong communication, attention to detail, and the ability to maintain organized event records while collaborating with multiple departments and handling inquiries via phone, email, and chat.

Qualifications

• HS diploma required.
• Experience with guest services preferred.
• Excellent communication and organizational skills.

Responsibilities

• Process guest registrations for events.
• Handle guest check-ins and prepare packets.
• Answer phone, email, and chats professionally.
• Maintain accurate event documentation.

Skills

Communication

Detail-oriented

Interpersonal relationships

Microsoft Office

Operating Office Equipment

Organizing

Education

High School Diploma

Tools

Office Equipment

Job description

Reservation Office Staff### Reservation Office StaffApply: Academic Building: Full time: Posted Yesterday: R0001967## **Dedicated to Excellence, Committed to Service**Reservation Office StaffReservation Office Staff assist with guest registrations and check-in for various events. Reservation Staff also answer phone calls, emails, and chats, and maintain accurate documentation of job descriptions, progress, and ideas.**Process Guest Registrations** Register guests for camps, retreats, clinics/seminars, college promotion events, alumni events, travel accommodations, and other events. Make changes to registrations as needed. Anticipate and address guests' service needs and upsell customers to best available options.**Provide Excellent Customer Service** Answer phone calls, emails, and guests in a timely and professional manner. Initiate customer contact as needed. Work with customers and other departments to research and resolve customer concerns and to improve procedures, customer satisfaction, and event management.**Manage Guest Check-Ins** Create and proof guest check-in packets, lists, and counts. Check in guests while providing accurate, caring, and individualized service. Maintain flexibility with scheduling during check-ins.**Maintain Accurate Documentation** Ensure that job descriptions and checklists are accurate, organized, and easily accessible. Complete checklist responsibilities and document progress of event responsibilities. Provide timely feedback of problems or suggestions as needed.FLSA Status - Scanning (Non-exempt)**Education Required**HS**Work Experience Required****Physical Requirements and Skills**Communication, Detail-Oriented, Interpersonal Relationships, Microsoft Office, Operating Office Equipment, Organizing*Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position.*