Reservation Office Staff

PCC Pensacola Christian College, Inc.; United States; On-site; USD 32,000 - 40,000; Full time

Job summary

Pensacola Christian College Reservation Office is seeking a diligent Reservations Staff member to assist with guest registrations and check-in for events. You will handle phone calls, emails, and chats while maintaining precise documentation of registrations and event progress.

You will process registrations for camps, retreats, and college events, update records, and collaborate with other departments to resolve guest concerns. Strong MS Office and communication skills are essential.

Qualifications

• Answer phone calls, emails, and chats in a timely, professional manner.
• Create and maintain accurate documentation of registrations, progress, and ideas.
• Research and resolve customer concerns to improve procedures and guest satisfaction.

Responsibilities

• Process guest registrations for camps, retreats, seminars, and events.
• Assist with guest check-ins and generate check-in packets, lists, and counts.
• Maintain accurate documentation and checklists; update progress of event responsibilities.

Skills

Communication

Detail-Oriented

Interpersonal Relationships

Microsoft Office

Education

High School Diploma preferred

College Degree preferred

Tools

Microsoft Office

Job description

Dedicated to Excellence, Committed to Service Reservation Office Staff Reservation Office Staff assist with guest registrations and check-in for various events.

Reservation Staff also answer phone calls, emails, and chats, and maintain accurate documentation of job descriptions, progress, and ideas.

Process Guest Registrations Register guests for camps, retreats, clinics/seminars, college promotion events, alumni events, travel accommodations, and other events.

Make changes to registrations as needed.

Anticipate and address guests' service needs and upsell customers to best available options.

Provide Excellent Customer Service Answer phone calls, emails, and guests in a timely and professional manner.

Initiate customer contact as needed.

Work with customers and other departments to research and resolve customer concerns and to improve procedures, customer satisfaction, and event management.

Manage Guest Check-Ins Create and proof guest check-in packets, lists, and counts.

Check in guests while providing accurate, caring, and individualized service.

Maintain flexibility with scheduling during check-ins.

Maintain Accurate Documentation Ensure that job descriptions and checklists are accurate, organized, and easily accessible.

Complete checklist responsibilities and document progress of event responsibilities.

Provide timely feedback of problems or suggestions as needed.

FLSA Status - Scanning (Non-exempt)

Education Required Education: HS Preferred Education: College Degree

Work Experience Required Experience: Preferred Experience: 1+ years in an office

Physical Requirements and Skills Communication, Detail-Oriented, Interpersonal Relationships, Microsoft Office, Operating Office Equipment, Organizing

Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge.

Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments.

We reserve the right to fill this role at a higher/lower grade level based on ministry needs.

An assessment may be required to be considered for this position.

We are looking for qualified individuals who are “Dedicated to Excellence, Committed to Service”.

Employee Services hires for Pensacola Christian Academy, Pensacola Christian College, and Abeka, all of which are experiencing tremendous growth.

Our ministry began in 1954 when Pensacola Christian Academy opened with just 35 students.

Since then, the Lord has blessed us in many ways.

From its inception, we have been dedicated to excellence as a Christian educational institution that glorifies Christ and is dedicated to training young people to serve God.

We are also committed to service as we reflect the name of Christ to the students whom we minister to daily and to families around the world.

Are you interested in becoming a part of a vibrant ministry that is devoted to furthering the cause of Christ?

If so, we would love to have you join us.