Reservation Manager — Customer Success & Logistics

U-Haul; Tacoma (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

U-Haul in Tacoma is seeking a Reservation Manager Agent to support customers and field teams with reservation placement and equipment distribution. This role focuses on efficient service delivery in a fast-paced environment and requires strong organizational skills and customer service excellence.

Under the Traffic Control Manager, you will help balance regional inventory by directing equipment to meet demand.

Qualifications

• Proficient in customer service, time management and multitasking.
• Experience with Word and email, and operating multiline phones.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management, directing incoming customers' equipment to areas based on demand and productivity status to balance regional inventory.
• Review reports that aid in effective placement of equipment, customer reservations and contracts to maintain availability and accuracy.
• Assist with the company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Email

Job description

U-Haul in Tacoma is seeking a Reservation Manager Agent to support customers and field teams with reservation placement and equipment distribution. This role focuses on efficient service delivery in a fast-paced environment and requires strong organizational skills and customer service excellence.

Under the Traffic Control Manager, you will help balance regional inventory by directing equipment to meet demand.