Reservation & Front Desk Admin Specialist

City of Maryville (MO); Maryville (MO); On-site; USD 32,000 - 45,000; Full time

Job summary

The City of Maryville (MO) seeks an Administrative Assistant to support Mozingo Lake Recreation Park. Under the supervision of the Assistant Director and Director, the role provides administrative and operational support, assists training front desk staff, and manages reservations and guest accounts.

This position ensures policy adherence and contributes to smooth park operations. Responsibilities include coordinating front desk schedules, handling payments and refunds, maintaining procedures,

Qualifications

• Knowledge of personal computers and office equipment.
• Knowledge of administrative and clerical procedures and systems.
• Knowledge of customer service principles and practices.
• Strong command of English language, spelling, grammar.

Responsibilities

• Assist with training and onboarding front desk and seasonal staff on reservation software and park policies.
• Process and manage reservations and guest accounts for cabins, camp sites, and park facilities.
• Explain payments, deposits, and cancellation requirements; collect fees and issue refunds per policy.
• Coordinate front desk schedules and coverage, and escalate significant issues to supervisory staff.
• Maintain front desk procedures, forms, and training materials and communicate updates to staff.
• Support merchandising and retail operations within the Visitors Center and monitor inventory.

Skills

Customer service

Office software

Communication

Decision making

Problem solving

Education

High School diploma

Job description

The City of Maryville (MO) seeks an Administrative Assistant to support Mozingo Lake Recreation Park. Under the supervision of the Assistant Director and Director, the role provides administrative and operational support, assists training front desk staff, and manages reservations and guest accounts.

This position ensures policy adherence and contributes to smooth park operations. Responsibilities include coordinating front desk schedules, handling payments and refunds, maintaining procedures,