Reservation & Equipment Coordinator

U-Haul; Surprise (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul International is seeking a Reservation Manager Agent to support customers and field teams with equipment and reservation management in a fast-paced environment. You will help balance regional inventory by directing equipment where needed and reviewing reports for accurate availability and reservations.

The role emphasizes strong customer service, multitasking, and time management skills, with opportunities for growth and engagement in a nationwide network.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Phone etiquette

Education

High school diploma or equivalent

Tools

Word

Email

Job description

U-Haul International is seeking a Reservation Manager Agent to support customers and field teams with equipment and reservation management in a fast-paced environment. You will help balance regional inventory by directing equipment where needed and reviewing reports for accurate availability and reservations.

The role emphasizes strong customer service, multitasking, and time management skills, with opportunities for growth and engagement in a nationwide network.