Reservation Consultant

Jobtailor; Cambridge (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

Jobtailor in Cambridge, MA is seeking a results-driven sales professional to develop customer conversion and retention strategies, identify opportunities to improve the customer experience, and conduct high-volume outreach to travelers who showed interest.

You will independently manage a book of business, nurture relationships with past travelers, and use consultative selling to generate product interest and hit sales goals.

Qualifications

• Must have 4 years of relevant work experience or a 4 year degree.
• Must live in or relocate to Massachusetts or within commutable distance to Cambridge, MA.
• Strong verbal communication and ability to connect with diverse individuals via telephone.
• Intrinsically motivated to hit goals and take personal accountability.

Responsibilities

• Develop customer conversion and retention strategies
• Identify opportunities to improve the customer experience
• Make outbound sales calls to potential travelers who expressed interest through their Group Coordinator
• Maintain relationships with past loyal travelers and help book their next Go Ahead Tour
• Independently manage a book of business while bringing in new business
• Conduct high-volume outreach and follow-up phone conversations
• Use consultative selling techniques to generate product interest
• Achieve or exceed sales goals
• Develop an integrated sales strategy to accomplish goals

Skills

Verbal communication

Relationship building

Goal-oriented

Organizational skills

Analytical thinking

Self-motivation

Book of business management

Education

4 year degree

Job description

• Develop customer conversion and retention strategies
• Identify opportunities to improve the customer experience
• Make outbound sales calls to potential travelers who expressed interest through their Group Coordinator
• Maintain relationships with past loyal travelers and help book their next Go Ahead Tour
• Independently manage a book of business while bringing in new business
• Conduct high-volume outreach and follow-up phone conversations
• Use consultative selling techniques to generate product interest
• Achieve or exceed sales goals
• Develop an integrated sales strategy to accomplish goals

Requirements

• Must live in or relocate to Massachusetts or within commutable distance to the Cambridge, MA office
• Strong verbal communication skills and ability to connect with diverse individuals via telephone
• Intrinsically motivated to hit goals
• Personal accountability
• Analytical and adept problem-solving skills
• Ability to independently plan, organize and prioritize work
• At least 4 years of relevant work experience or a 4 year degree

Core Competencies

Demonstrates expertise in developing customer conversion and retention strategies while effectively managing a book of business. Strong ability to utilize consultative selling techniques and maintain relationships with clients to achieve sales goals.

Highest-signal resume keywords

• Customer Conversion Strategies
• Consultative Selling Techniques
• Sales Goal Achievement
• Verbal Communication Skills
• Analytical Problem-Solving

ATS Optimization Keywords

Hard Skills

• Customer Experience Improvement
• Outbound Sales Calls
• High-Volume Outreach
• Sales Strategy Development
• Business Management

Soft Skills

• Intrinsic Motivation
• Personal Accountability
• Organizational Skills
• Prioritization Skills

Industry Keywords

• Travel Industry
• Customer Retention
• Sales Techniques
• Goal-Oriented