Group Service Specialist

Jobtailor; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor in Milwaukee, WI is seeking an experienced Travel Support Specialist to assist Travel Advisors through calls, chats, and case management for group reservations. You will respond to questions, manage inventory, and coordinate modifications to ensure smooth service delivery.

Ideal candidates bring 2+ years in customer service, familiarity with group travel operations, and strong problem-solving and communication skills.

Qualifications

• 2+ years of customer service experience
• High School Diploma/equivalent required
• Previous travel industry experience preferred
• Detail-oriented
• Strong technical proficiency
• Passion for assisting customers
• Solid understanding of group travel operations and processes
• Excellent customer service, communication, and problem-solving skills
• Ability to take ownership of assigned cases and tasks
• Ability to complete work accurately and within established service standards
• Must pass pre-employment background checks
• Must work in a drug-free and tobacco-free workplace

Responsibilities

• Support Travel Advisors through phone calls, chats, and case management while they book or modify group reservations
• Respond to questions and requests
• Manage inventory additions and releases
• Process reservation modifications
• Support finalization activities
• Serve as a key point of contact for Travel Advisors, suppliers, and internal teams
• Collaborate within a POD structure to support shared goals and productivity
• Take ownership of assigned cases and tasks
• Proactively drive resolutions
• Ensure seamless service delivery and exceptional customer experiences

Skills

Customer Service

Group Travel Operations

Case Management

Communication Skills

Problem-Solving

Education

High School Diploma

Tools

Reservation Systems

Inventory Management

Job description

• Support Travel Advisors through phone calls, chats, and case management while they book or modify group reservations


• Respond to questions and requests


• Manage inventory additions and releases


• Process reservation modifications


• Support finalization activities


• Serve as a key point of contact for Travel Advisors, suppliers, and internal teams


• Collaborate within a POD structure to support shared goals and productivity


• Take ownership of assigned cases and tasks


• Proactively drive resolutions


• Ensure seamless service delivery and exceptional customer experiences

Requirements

• 2+ years of customer service experience


• High School Diploma/equivalent required


• Previous travel industry experience preferred


• Detail-oriented


• Strong technical proficiency


• Passion for assisting customers


• Solid understanding of group travel operations and processes


• Excellent customer service, communication, and problem-solving skills


• Ability to take ownership of assigned cases and tasks


• Ability to complete work accurately and within established service standards


• Must pass pre-employment background checks


• Must work in a drug-free and tobacco-free workplace

Core Competencies

Demonstrates strong customer service skills with a focus on group travel operations, ensuring exceptional service delivery and effective communication with Travel Advisors and suppliers. Proficient in case management and problem-solving to drive resolutions and support shared goals within a collaborative team environment.

Highest-signal resume keywords

• Customer Service Experience


• Group Travel Operations


• Case Management


• Communication Skills


• Problem-Solving Skills

Hard Skills

• Detail-Oriented


• Technical Proficiency


• Reservation Modifications


• Inventory Management


• Service Standards Compliance

Soft Skills

• Ownership


• Collaboration


• Proactive Resolution

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Travel Industry Experience


• Customer Experience


• Service Delivery