Reservation Agent - PM Shift

Brasstown Valley Resort & Spa; Young Harris (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off

Opportunities for advancement

Employee discounts on services and产品

Job summary

Brasstown Valley Resort & Spa in Georgia is seeking a Reservation Agent for the PM shift. You will assist customers with reservations, provide information on services, rates and availability, and ensure excellent customer service throughout the process.

Responsibilities include answering calls, handling cancellations or changes, maintaining accurate reservation records, and collaborating with the team to deliver a seamless guest experience.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service preferred.
• Excellent communication and interpersonal skills essential.
• Strong attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming calls and assist customers with booking reservations.
• Provide information about services, rates, and availability.
• Handle cancellations and changes to reservations as needed.
• Resolve customer complaints or issues in a professional manner.
• Maintain accurate records of reservations and customer interactions.
• Collaborate with team members to ensure a seamless guest experience.
• Follow company policies to provide high-quality service.

Skills

Communication

Interpersonal skills

Attention to detail

Multitasking

Reservation software

Education

High School Diploma or equivalent

Tools

Reservation software

Job description

Career Opportunities with Brasstown Valley Resort & Spa

A great place to work.

Careers At Brasstown Valley Resort & Spa

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Job Summary

We are seeking a Reservation Agent to join our team for the PM shift. The Reservation Agent will be responsible for assisting customers with their reservations, providing information about our resort, handling cancellations or changes to reservations, and ensuring excellent customer service throughout the process.

Qualifications

• High school diploma or equivalent required
• Previous experience in customer service or a related field preferred
• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Proficiency in using reservation software or the ability to learn new software quickly

Responsibilities

• Answering incoming calls and assisting customers with booking reservations
• Providing information about services, rates, and availability
• Handling cancellations and changes to reservations as needed
• Resolving customer complaints or issues in a professional manner
• Maintaining accurate records of reservations and customer interactions
• Collaborating with other team members to ensure a seamless customer experience
• Following company policies and procedures to provide high-quality service

Working Hours

This position is for the PM shift, with specific hours to be determined based on business needs. Flexibility in scheduling is required.

Benefits

• Competitive pay
• Health, dental, and vision insurance options
• Paid time off
• Opportunities for advancement
• Employee discounts on services and products