Reservation Agent – PM Shift

Brasstown Valley Resort & Spa; Young Harris (GA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Paid time off

Employee discounts

Opportunities for advancement

Competitive pay

Job summary

Brasstown Valley Resort & Spa is seeking a Reservation Agent for the PM shift to assist guests with bookings, answer questions about rates and availability, and manage cancellations. You will maintain accurate reservation records and work with the team to ensure a seamless guest experience.

The role emphasizes excellent customer service, strong communication, and ability to learn our reservation system quickly. Benefits include health, dental, vision, and PTO.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or a related field preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Ability to multitask in a fast paced environment.
• Proficiency in using reservation software or the ability to learn new software quickly.

Responsibilities

• Answering incoming calls and assisting customers with booking reservations.
• Providing information about services, rates and availability.
• Handling cancellations and changes to reservations as needed.
• Resolving customer complaints or issues in a professional manner.
• Maintaining accurate records of reservations and customer interactions.
• Collaborating with other team members to ensure a seamless customer experience.
• Following company policies and procedures to provide high quality service.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High school diploma

Tools

Reservation software

Job description

Job Summary

We are seeking a Reservation Agent to join our team for the PM shift The Reservation Agent will be responsible for assisting customers with their reservations providing information about our resort handling cancellations or changes to reservations and ensuring excellent customer service throughout the process

Qualifications

High school diploma or equivalent required Previous experience in customer service or a related field preferred Excellent communication and interpersonal skills Strong attention to detail Ability to multitask in a fast paced environment Proficiency in using reservation software or the ability to learn new software quickly

Responsibilities

Answering incoming calls and assisting customers with booking reservations Providing information about services rates and availability Handling cancellations and changes to reservations as needed Resolving customer complaints or issues in a professional manner Maintaining accurate records of reservations and customer interactions Collaborating with other team members to ensure a seamless customer experience Following company policies and procedures to provide high quality service

Working Hours

This position is for the PM shift with specific hours to be determined based on business needs Flexibility in scheduling is required

Benefits

Competitive pay Health dental and vision insurance options Paid time off Opportunities for advancement Employee discounts on services and products