Reservation Agent – PM Shift

Coral Hospitality; Young Harris (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Health insurance options

Paid time off

Employee discounts

Job summary

Coral Hospitality in Young Harris, GA is seeking a Reservation Agent for the PM shift. You will assist customers with reservations, provide service information, and manage cancellations while maintaining superb service throughout the customer journey.

The role requires strong communication, detail orientation, and the ability to multitask in a fast-paced environment. Experience with reservation software is a plus, and opportunities for advancement exist within the company.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or a related field preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer incoming calls and assist customers with booking reservations.
• Provide information about services, rates and availability.
• Handle cancellations and changes to reservations as needed.
• Resolve customer complaints or issues professionally.
• Maintain accurate records of reservations and interactions.

Skills

Customer service

Communication

Multitasking

Attention to detail

Interpersonal skills

Learn new software quickly

Education

High school diploma

Tools

Reservation software

Job description

Job Summary

We are seeking a Reservation Agent to join our team for the PM shift The Reservation Agent will be responsible for assisting customers with their reservations providing information about our resort handling cancellations or changes to reservations and ensuring excellent customer service throughout the process

Qualifications

High school diploma or equivalent required Previous experience in customer service or a related field preferred Excellent communication and interpersonal skills Strong attention to detail Ability to multitask in a fast paced environment Proficiency in using reservation software or the ability to learn new software quickly

Responsibilities

Answering incoming calls and assisting customers with booking reservations Providing information about services rates and availability Handling cancellations and changes to reservations as needed Resolving customer complaints or issues in a professional manner Maintaining accurate records of reservations and customer interactions Collaborating with other team members to ensure a seamless customer experience Following company policies and procedures to provide high quality service

Working Hours

This position is for the PM shift with specific hours to be determined based on business needs Flexibility in scheduling is required

Benefits

Competitive pay Health dental and vision insurance options Paid time off Opportunities for advancement Employee discounts on services and products