Researcher 4

Experis Technology Group; Redmond (WA); Remote; USD 68,000 - 72,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Health Savings Account

Health Flexible Spending Account

Dependent Care FSA

Life Insurance

Disability Insurance

401(k) with match

Weekly Pay

Job summary

ManpowerGroup’s Experis division seeks a Researcher 4 to join a team focused on advancing Microsoft Teams experiences. The role involves organizing research, driving early-stage product definition with impactful plans, and deriving customer insights to shape the engineering roadmap.

Collaboration across engineering, design, and marketing aims to personalize experiences using AI. The position emphasizes usability testing, stakeholder interviews, and recruiting participants to generate deep

Qualifications

• 6+ years hands-on research and/or product planning experience to improve UX in a tech setting.
• 6+ years experience using recruitment and testing tools such as usertesting.com and userscout.com.
• 6+ years experience with usability testing.
• 6+ years experience with interview facilitation, including moderating sessions.

Responsibilities

• Organize research and materials by writing and maintaining docs for technical audiences.
• Drive early-stage product definition with impactful research plans and insights.
• Derive insights from quantitative and qualitative data to guide decisions.
• Inform an engineering roadmap by identifying gaps and customer pain points.
• Collaborate across engineering, design, and marketing to improve UX and personalize experiences.

Skills

Research experience

Interview facilitation

Usability testing

User recruitment

Education

Advanced degree in HCI / market research / psychology

BA/BS with significant industry experience

Tools

usertesting.com

userscout.com

Job description

Our client, a technology organization focused on improving Microsoft Teams experiences, is seeking a Researcher 4 to join their team.

Location: Remote

Pay Range: $49-$52 per hour

What's the Job?

• Organize research and technical materials by writing and maintaining documentation that supports technical audiences, including equipment materials, appendices, and operating/maintenance instructions.
• Drive early-stage product definition by building and executing impactful research plans and activities that generate broad market views and deep customer insights.
• Derive insights from quantitative and qualitative data, complementing research conducted independently or in partnership with other researchers.
• Continuously inform an engineering roadmap using customer data, identifying gaps, customer pain points, and potential customer delighters.
• Land impact broadly by working across engineering, design, and marketing disciplines to improve user experience and incorporate AI to make experiences more personalized.

What's Needed?

• Minimum 6 years of hands‑on research and/or product planning experience with demonstrated skill collecting and analyzing human behavioural data to improve plans and UX in a technology industry setting.
• Minimum 6 years experience using research recruitment and testing tools such as usertesting.com and userscout.com.
• Minimum 6 years experience with usability testing.
• Minimum 6 years experience with interview facilitation, including moderating sessions.
• Degree requirement: An advanced degree in HCI (human-computer interaction), market research, human factors, psychology, or a related field with strong emphasis on research techniques and understanding humans/designing technology to meet needs; or a BA/BS in one of these fields with significant industry experience (degree required to be eligible).

What's in it for me?

• Opportunity to influence the trajectory of a major product through early-stage research and customer-driven recommendations.
• Chance to incorporate AI into user experience improvements and explore personalization for customers and employee resource groups.
• Work on feedback loops from customers on new features in private preview to help shape what comes next.
• Collaborate across disciplines to translate research findings into engineering roadmap inputs.

Contribute to inclusive product‑making decisions by driving research and UX practices that support diversity, equity, and inclusion.

Benefits and Perks

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.