User Research Coordinator

Experis Technology Group; Bellevue (WA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical plan

Dental plan

Vision plan

Health Savings Account

Health Flexible Spending Account

Dependent Care FSA

Life Insurance

Disability insurance

Travel Insurance

401(k) with match

Weekly pay

Job summary

ManpowerGroup, the parent company of Experis, is seeking a User Research Coordinator in Bellevue, WA to bridge user feedback with product teams and coordinate sessions in both physical and virtual labs.

You will moderate sessions, support participant care, and contribute to research operations, data coding, and lab readiness while maintaining excellent customer service and attention to detail.

Qualifications

• General knowledge and working experience with human observational research, experimental design, and questionnaire research.
• Flexibility and willingness to adapt—identify opportunities to adjust through applied feedback and shift focus quickly when priorities change.
• Outstanding customer service with excellent communication skills using phone, email, and electronic media.
• Extreme attention to detail and strong interpersonal skills to collaborate in a team environment while also working independently.
• General knowledge and interest in popular computer and video games and game culture; BA/BS in Psychology (cognitive, experimental, or social), HCI/HFE, or experiencia in Human Factors or User Research is preferred, but not required.

Responsibilities

• Confidently implement study session design to ensure optimal quality and efficiency of data collection.
• Use Research Operations tools and follow established processes to conduct designated research activities.
• Interface with participants in physical or virtual lab spaces and moderate sessions as part of qualitative and quantitative study protocols.
• Support Participant Care by contacting potential participants, screening them, and/or scheduling sessions to encourage attendance and minimize no-shows.
• Contribute to research operations and non-testing tasks such as administrative support, data coding, confidentiality document processing, lab and facilities maintenance, and tools/tech development testing (including gameplay and gameplay latency testing when needed).

Skills

Customer service

Communication

Attention to detail

Team collaboration

Education

BA/BS in Psychology, HCI/HFE or related

Job description

Come join our team of dedicated professionals whose mission is to bring the voice of users to our clients product teams. Our goal is to unlock the power of user feedback to create products that delight customers. As part of our team, you’ll be involved in shaping some very cool products by helping connect our product teams with the people who use them.
The ideal candidate will have a strong focus on quality data collection, the ability to adapt study session plans based on feedback, and excellent customer service and communication skills which will align successfully in the organization.

Job Title: User Research Coordinator

Location: Bellevue, Washington

Pay Range: $23

What's the Job?

• Confidently implement study session design to ensure optimal quality and efficiency of data collection.
• Use Research Operations tools and follow established processes to conduct designated research activities.
• Interface with participants in physical or virtual lab spaces and moderate sessions as part of qualitative and quantitative study protocols.
• Support Participant Care by contacting potential participants, screening them, and/or scheduling sessions to encourage attendance and minimize no-shows.
• Contribute to research operations and non-testing tasks such as administrative support, data coding, confidentiality document processing, lab and facilities maintenance, and tools/tech development testing (including gameplay and gameplay latency testing when needed).

What's Needed?

• General knowledge and working experience with human observational research, experimental design, and questionnaire research.
• Flexibility and willingness to adapt—identify opportunities to adjust through applied feedback and shift focus quickly when priorities change.
• Outstanding customer service with excellent communication skills using phone, email, and electronic media.
• Extreme attention to detail and strong interpersonal skills to collaborate in a team environment while also working independently.
• General knowledge and interest in popular computer and video games and game culture; BA/BS in Psychology (cognitive, experimental, or social), HCI/HFE, or experience in Human Factors or User Research is preferred, but not required.

What's in it for me?

• Be the bridge between user feedback and product teams by helping bring the voice of users to the work that shapes customer experiences.
• Work on an ongoing managed service with a mission-driven team focused on unlocking the power of user feedback.
• Gain hands-on experience coordinating and moderating research sessions in both physical and virtual lab settings.
• Support participants with clear, respectful communication that helps ensure sessions run smoothly.
• Contribute to a variety of research operations tasks that keep projects moving—from administrative support to data coding and lab readiness.

Benefits:

• Paid time off
• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.