Research Support Specialist: Data & Incident Resolution

Independence Blue Cross, LLC in; Philadelphia (Philadelphia County); On-site; USD 60,000 - 75,000; Full time

Job summary

Independence Blue Cross, LLC seeks an Associate Research Support Specialist to evaluate escalated incidents, assign appropriate teams, and guide resolution. The role focuses on understanding issues, identifying root causes, and preparing clear notes and data extracts for reporting.

The position requires strong communication, the ability to work independently within a team, and proficiency with MS Office tools. Bachelor’s degree is preferred.

Qualifications

• Excellent oral and written communication; follow detailed policies and procedures.
• Ability to work independently and within a team environment.
• Proficiency with MS Office applications and data management (Excel, Word, Access).

Responsibilities

• Evaluate escalated business incidents to ensure complete information and clear issue definition.
• Determine the appropriate incident assignment group based on protocols.
• Decide the next steps to bring an issue to resolution.
• Research applicable source systems to determine issue nature.
• Identify business areas needed to engage for resolution.
• Provide clear work notes showing progress and status of incidents.
• Ensure root cause is identified and data cleanup completed where needed.
• Analyze and refine data extracts to create reports.

Skills

Communication skills

Independent work

MS Office proficiency

Education

Bachelor's degree preferred

Tools

MS Office

Excel

Word

Access

Job description

Independence Blue Cross, LLC seeks an Associate Research Support Specialist to evaluate escalated incidents, assign appropriate teams, and guide resolution. The role focuses on understanding issues, identifying root causes, and preparing clear notes and data extracts for reporting.

The position requires strong communication, the ability to work independently within a team, and proficiency with MS Office tools. Bachelor’s degree is preferred.