Research Support Data Analyst – Incident & Reporting

Independence Blue Cross; Cranbury Township (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Independence Blue Cross seeks an Associate Research Support Specialist to help lead incident resolution and data reporting. The role emphasizes clear documentation, cross‑functional collaboration, and accuracy in data analysis.

Preferred candidates bring 1–2 years in healthcare or office settings, strong communication, and proficiency with MS Office (Excel, Word, Access). The position supports a data‑driven health equity initiative and reports to a research team.

Qualifications

• Preferred 1–2 years in healthcare/office setting or related internship.
• Strong written and verbal communication skills.
• Ability to work independently and in a team environment.
• Proficiency with MS Office applications and data management (Excel, Word, Access).

Responsibilities

• Evaluate escalated business incidents to ensure information is complete and clearly defines the issue.
• Determine the appropriate assignment group based on incident protocols.
• Decide the next steps needed to bring an issue to resolution.
• Research applicable source systems to understand the issue.
• Identify which business areas need engagement to resolve the issue.
• Provide clear work notes showing progress and status of incidents.
• Ensure root cause is identified and corrections/data cleanup are completed.
• Analyze and refine data extracts to create reports.

Skills

Communication

Teamwork

Independent work

MS Office proficiency

Education

Bachelor's degree

Tools

Excel

Word

Access

Job description

Independence Blue Cross seeks an Associate Research Support Specialist to help lead incident resolution and data reporting. The role emphasizes clear documentation, cross‑functional collaboration, and accuracy in data analysis.

Preferred candidates bring 1–2 years in healthcare or office settings, strong communication, and proficiency with MS Office (Excel, Word, Access). The position supports a data‑driven health equity initiative and reports to a research team.