Research Data & Incident Specialist

Independence Blue Cross, LLC; Philadelphia (Philadelphia County); On-site; USD 52,000 - 78,000; Full time

Job summary

Independence Blue Cross, LLC in Philadelphia seeks an Associate Research Support Specialist to help escalate incidents, assign workflows, and research source systems to identify issues.

You will document progress with clear notes, determine root causes, and refine data extracts to support reporting. A Bachelor's degree is preferred and healthcare/office experience is desirable; strong MS Office skills are essential.

Qualifications

• Excellent oral and written communication skills.
• Ability to work independently and within a team environment.
• MS Office applications: Excel, Word, and Access data management.

Responsibilities

• Evaluate escalated business incidents to ensure complete information and a clear issue definition.
• Determine the appropriate assignment group for incidents based on protocols.
• Decide the next steps needed to bring an issue to resolution.
• Research applicable source systems to identify the issue nature.
• Identify business areas to engage for issue resolution.
• Provide clear work notes so users understand progress and status.
• Ensure root cause is identified and data cleanup completed.
• Analyze and refine data extracts to create reports.

Skills

Communication

Teamwork

MS Office

Education

Bachelor's degree preferred

Job description

Independence Blue Cross, LLC in Philadelphia seeks an Associate Research Support Specialist to help escalate incidents, assign workflows, and research source systems to identify issues.

You will document progress with clear notes, determine root causes, and refine data extracts to support reporting. A Bachelor's degree is preferred and healthcare/office experience is desirable; strong MS Office skills are essential.